Housekeeping Supervisor

Battery Wharf Hotel • Boston, MA • 2d ago

JOB SUMMARY To supervise, direct, assist, and assure the completion of
housekeeping tasks assigned to Room Attendants and Housepersons in guest
rooms and corridors to maintain high standards of cleanliness. ESSENTIAL
JOB FUNCTIONS This description is a summary of primary responsibilities
and qualifications. The job description is not intended to include all
duties or qualifications that may be required now or in the future. The
Hotel operates 24 hours a day and 7 days a week, so operational demands
require variations in shift days, starting times, and hours worked in a
week. Visually inspect VIP rooms, guest rooms and corridors for
cleanliness and appearance. Prepare work orders for shampooers to clean
carpets and supply room attendants to maintain par stock in closet, etc.
Train and monitor performance of room attendants and housepersons.
Provide organization, instruction, guidance, communication, counseling,
as well as exercise good judgment. Ensure all jobs are completed within
the shift. Prepare P.M. room status report. Take requested inventories
of furniture, fixtures, equipment and supplies, etc. Ensure that both
carts and linen/supply closets are kept clean, neat, and stocked
according to departmental guidelines. Upon inspection of VIP rooms, make
certain all VIP supplies are in place. Report all maintenance
deficiencies in guest rooms and corridors via work orders. Telephone
deficiencies considered emergencies (i.e. overflowing toilets or broken
pipes in bathrooms, lights out in bathrooms, closets, or corridors,
broken mirror or window) to the maintenance department. Expedite special
guest requests, such as extra towels, blankets or pillows. Open and
Close Housekeeping Department. Hold team members accountable and assist
in training. Turns in all lost and found items and all guest room keys.
Adheres to all company policies and procedures. Follows safety and
security procedures and rules. Knows department fire prevention and
emergency procedures. Utilizes protective equipment. Reports unsafe
conditions to management. Reports accidents, injuries, near-misses,
property damage or loss to management. Provides for a safe work
environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed
appearance. (Specific standards outlined in team member handbook).
Perform any related duties as requested by management. Assists other
Housekeeping Personnel when need. KNOWLEDGE, SKILLS & ABILITIES Any
combination of education and experience that provides the required
knowledge, skills, and abilities. High School education preferred.
Minimum six months supervisory experience or one year of comparable
Housekeeping experience acceptable. Ability to read and write English in
order to complete forms such as a room status report. Ability to provide
clear direction, instruction and guidance to subordinates. Ability to
organize and prioritize work, and meet deadlines. Ability to exercise
judgment and implement control over the performance of subordinates.
Talk to many different kinds of people to give information, answer
questions and provide required. High School Diploma; college degree in
Hospitality and Hotel Management preferred. MUST HAVE A FULLY FLEXIBLE
SCHEDULE PHYSICAL DEMANDS Ability to lift, reach, bend, stoop, stand and
walk continuously, climb stairs, and push or pull heavy equipment
Pushing two hundred (200) pound carts Lifting fifty (50) pounds maximum.
Stand and walk for varying lengths of time, often long periods Frequent
twisting, bending, stooping, reaching, standing, walking, talking,
hearing, seeing and smiling.

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