Back to Jobs search

Team Lead - Claims Review

Tidal Basin Group • United States, United States • 1w ago

United States

Temporary

Experienced

Share (https://tidalbasin.applytojob.com/app/share/Uolk6Uk8GZ)

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Tidal Basin is a leading emergency management and disaster recovery consulting firm. We are currently bidding to support FEMA's Hermit's Peak/Calf Canyon Claims Office in delivering timely, accurate, and claimant-centric claims processing services to individuals, businesses, and communities impacted by the 2022 wildfires in New Mexico.

Why Join Us?

At Tidal Basin, we are committed to making a difference in the lives of disaster survivors. Join a team of dedicated professionals working on one of the most impactful recovery efforts in the country. We offer competitive compensation, a collaborative work culture, and the opportunity to contribute to meaningful recovery outcomes.

Position Summary

Tidal Basin is seeking experienced Team Leads to oversee teams of Claims Reviewers and Quality Control Specialists supporting FEMA's Hermit's Peak/Calf Canyon Claims Office. This role requires strong leadership, technical expertise in disaster recovery or insurance claims, and a commitment to delivering high-quality, claimant-focused service in accordance with federal regulations and program guidance.

Job Duties and Responsibilities

Supervise and support a team of approximately 10 Claims Reviewers and Quality Control Specialists.

Monitor team performance, assign workloads, and ensure compliance with FEMA standards and timelines.

Provide technical guidance and mentorship on claims processing, documentation, and policy interpretation.

Review and approve claims recommendations and quality control findings prior to submission to FEMA.

Coordinate with FEMA staff, Site Inspectors, Subject Matter Experts, and Attorney Liaisons to resolve complex claims issues.

Maintain accurate records, trackers, and reports related to team activities and claim status.

Ensure adherence to conflict-of-interest policies and maintain confidentiality of claimant information.

Support training, onboarding, and continuous improvement initiatives for team members.

Skills and Competencies

Strong knowledge of disaster recovery programs, insurance adjusting, or property loss estimation.

Ability to interpret and apply complex federal policy language, including statutes, regulations, and program guidance.

Excellent written and verbal communication skills.

Proficiency in claims management software, databases, and Microsoft Office tools.

Must be eligible for and maintain a favorable Entry-on-Duty (EOD) clearance.

Must be able to manage team workloads, provide technical advisement, and escalate personnel issues as needed.

Required Education and Experience

High school diploma or equivalent (Bachelor's degree preferred).

Minimum of 10 years of combined experience in claims/case processing roles, including:

Customer service

Data entry

Reviewing and evaluating disaster-related losses

Demonstrated experience in team leadership, personnel management, and performance monitoring.

Preferred Qualifications

Experience working on FEMA contracts or similar federal disaster recovery programs.

Familiarity with 44 CFR Part 296 and the Hermit's Peak/Calf Canyon Fire Assistance Act.

NFIP certification or experience with flood/fire claims.

Bilingual in English and Spanish is a plus.

Work Environment

Hybrid work model with on-site presence required in Santa Fe, NM and surrounding counties as needed.

May involve travel to claimant locations for coordination or support.

Fast-paced, mission-driven environment with high expectations for accuracy and timeliness.

Job Description Disclaimer

This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, are an Equal Employment Opportunity Employer.

Similar Jobs

Treasury Operations Manager

Toyota • Plano, TX • 4h ago

Finance & Accounting

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the f...

4h ago

Go to Apply

Market Facing Underwriter I

Zurich NA • New York, NY • 4h ago

Finance & Accounting

Market Facing Underwriter I 125438 Zurich North America is looking for an experienced Market Facing Underwriter I to join our Professional Liability and Cyber team! Our preference is to have this role work out of our New...

4h ago

Go to Apply

Market Facing Underwriter I

Zurich NA • Atlanta, GA • 4h ago

Finance & Accounting

4h ago

Go to Apply

Accounting Manager/Supervisor

Robert Half • Greenville, SC • 4h ago

Finance & Accounting

Description Robert Half is seeking an Accounting Manager for a very exciting organization! As the Accounting Manager, you will lead the day-to-day accounting operations in a fast-paced, high-growth startup environment. T...

4h ago

Go to Apply

Mortgage Operations Manager

U.S. Bank • Hopkins, MN • 4h ago

Finance & Accounting

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

4h ago

Go to Apply

Accounting Manager - SSC

Permobil • Belleville, IL • 4h ago

Finance & Accounting

Accounting Manager - SSC Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop...

4h ago

Go to Apply

Junior Accounting Manager

Hendrick Automotive Company • Charlotte, NC • 4h ago

Finance & Accounting

Charlotte Consolidated Accounting Office - HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilit...

4h ago

Go to Apply

Director of Internal Audit - Information Technology

Enterprise Mobility • Saint Louis, MO • 5h ago

Finance & Accounting

Overview As we continue to build our team in support of our vision to be the world's best and most trusted mobility company, the Internal Audit Department has an immediate opening for a Director of Internal Audit - Infor...

5h ago

Go to Apply

Insurance Customer Service

JASON A ANDERSON LLC • Peshtigo, WI • 5h ago

Finance & Accounting

JOB REQUIREMENTS: Our office has an opening for a full time Sales and Service positions. We are looking for a highly energetic person who can thrive in a fast-paced environment, to join the Jason Anderson Agency with Ame...

5h ago

Go to Apply

Treasury Management Operations Manager

EverBank • Irvine, CA • 5h ago

Finance & Accounting

Business Banking Ctr Ops Mgr The Business Banking Center Operations Manager manages a team of business relationship specialists, analysts, and other support associates that implement and support banking business products...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.