Workforce Classification:
Telecommuter
Join Our Team: Do Meaningful Work and Improve People's Lives
Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers (https://www.forbes.com/lists/americas-dream-employers/) list. Newsweek honored Premera as one of America's Greatest Workplaces (https://www.newsweek.com/rankings/americas-greatest-workplaces-2024) , America's Greatest Workplaces for Inclusion (https://rankings.newsweek.com/americas-greatest-workplaces-diversity-2025) , and America's Greatest Workplaces For Mental Well-Being (https://rankings.newsweek.com/americas-greatest-workplaces-for-mental-well-being-2025) , Forbes ranked Premera among America's Best Midsize Employers (https://www.forbes.com/lists/best-midsize-employers/?sh=58210f5e210f) for the fourth time.
Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ .
About the role of Account Specialist with ASR (American Senior Resources, a Premera Company)
The Account Specialist contributes to ASR's success by coordinating and participating in the necessary activities to ensure sales, retention and maintenance of new and existing business across Medicare and Individual lines of business. The Account Specialist is responsible for partnering with New Sales and Account Management team to ensure that the documents, processes, procedures, systems and timelines are met during sale and set-up. As a critical part of the sales process, this Specialist furnishes personalized, proactive, preemptive and reactive customer support and service ensuring ASR's clients and producers have a positive customer experience. The Account Specialist is detail oriented and well-organized in order to successfully manage a large number of complex transactions, meet deadlines and work cross-functionally.
What you'll do:
Identify and address technical and non-technical customer related escalations and coordinate necessary activities including educating the customer as needed on ASR's various tools and procedures.
Monitor customer's experience, identify potential problems and trends and work with the Sales Executives or Account Manager to ensure effective and timely implementation of the necessary remedies to ensure optimal customer experience.
Assist with creation and delivery of root cause analysis reports on either product or process breakdowns as required.
Ensure that producer data submissions are accurate, complete and meets assigned deadlines.
Responsible for maintaining business applications and systems to ensure timely, complete and accurate reporting and process.
Provide support to others within the team on more complex service issues; providing resolution and root cause analysis.
Provide backup for Account Manager/Sales Executive by responding to brokers, agents and members regarding benefits, underwriting guidelines, multiple lines of business and other miscellaneous information.
Support various company phone lines including lead lines
Delegate and monitor company leads
Assist with departmental and corporate projects.
May participate in system User Acceptance Testing for system enhancements.
Other duties as assigned.
What you'll bring:
Associates degree or three (3) years' work experience. (Required)
Three (3) years of work experience including:
Two (2) years of insurance industry experience including: benefits administration, enrollment and/or account structure experience. (Required)
One (1) year customer service experience. (Required)
Possess or obtain within 60 days Agent's license and appointed with Office of Insurance Commissioner. (Required)
Experience with Medicare and/or Individual products. (Strongly preferred)
Bi-lingual skills in Spanish. (Preferred)
Knowledge of Medicare and/or Individual lines of coverage, operations, policies and underwriting guidelines.
Experience with CRM applications.
Strong written and verbal communication skills.
Proven technology experience and analytical skills.
Demonstrated problem-solving, analytical and organization skills with experience working under time constraints in a high-volume environment.
Ability to work independently and in collaboration with various departments and levels of personnel.
Strong customer service skills.
Ability to multi-task, solve problems and with a strong attention to detail
Working Environment:
Work is performed within a normal office environment with ambient temperatures.
Physical Requirements:
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.
EOE - Equal Opportunity Employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Premera total rewards
Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:
Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.
Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.
Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin .
The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
The salary range for this role is posted below; we generally target up to and around the midpoint of the range.
National Salary Range:
$52,900.00 - $84,600.00
National Plus Salary Range:
$60,300.00 - $96,500.00
*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska .
We're happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We're committed to creating an environment where all employees are celebrated for their unique skills and contributions.
At Premera, we make healthcare work better. By focusing on improving our customers' experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.
As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.
Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.
