Guest Service Agent - Bambara Cambridge

Kimpton Hotels & Restaurants • Cambridge, MA • 10h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Follow established key control policy.

Ensure proper credit policies are followed.

Submit all lost & found articles accompanied by a completed lost & found report.

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

Verify credit limit report.

Monitor room availability throughout the day.

Review daily the selling status of the hotel using yield management system.

Attend department meeting once a month.

Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What You Bring

High school diploma or general education degree (GED) required.

Previous experience in a Front Desk or customer-facing role is preferred.

Knowledgeable of immediate area, services, attractions, and events.

Flexible schedule, able to work evenings, weekends and holidays.

Work well under pressure, dealing with many arrivals and departures within a short period of time.

Familiar with hotel systems and operations, and the ability to enter in information accurately.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Account Manager

IQVIA • Boston, MA • 5h ago

Management & Administrative

IQVIA is the industry leader in HCP data solutions fueling omnichannel digital campaigns. We provide industry leading data solutions for programmatic, social, email and AdvancedTV targeting. With hundreds of dimensions o...

5h ago

Go to Apply

Account Manager

IQVIA • Boston, MA • 5h ago

Management & Administrative

Internal Job Description IQVIA is the industry leader in HCP data solutions fueling omnichannel digital campaigns. We provide industry leading data solutions for programmatic, social, email and AdvancedTV targeting. With...

5h ago

Go to Apply

Senior Marketing Project Manager

Chewy • Boston, MA • 10h ago

Management & Administrative

Our Opportunity: Chewy is looking for a Senior Project Manager to join our Marketing Science & Operations (MSO) team based in Boston, MA or Plantation, FL. At Chewy, MSO is the central foundation responsible for deli...

10h ago

Go to Apply

Operations Service Manager

Burlington • Peabody, MA • 19h ago

Management & Administrative

LOCATION 300 Andover Street Peabody MA US 01960 Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success?...

19h ago

Go to Apply

Product Manager - Prepaid Card Risk Operations Planning

U.S. Bank • Boston, MA • 19h ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

19h ago

Go to Apply

RN - Case Manager

Health Advocates Network • Melrose, MA • 19h ago

Management & Administrative

Benefits We Offer: Comprehensive health, prescription, dental, vision, life, and disability plans Competitive pay rates Referral opportunities ? Refer a friend & Cash in! Travel reimbursement and per diem allowances...

19h ago

Go to Apply

Marketing Events Manager

Red Hat • Boston, MA • 19h ago

Management & Administrative

About the role: The Red Hat Marketing Communications team is looking for a Marketing Events Manager to join us in Raleigh, NC, Tyson's Corner, MD, or Boston, MA. In this role, you will work closely with event team leader...

19h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Weymouth, MA • 19h ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

19h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Roslindale, MA • 19h ago

Management & Administrative

19h ago

Go to Apply

Security Engineer - Security Risk Management

Meta • Boston, MA • 1d ago

Management & Administrative

Summary: The Meta Security team is responsible for improving the security posture of the software and services used throughout our company. Our work spans Facebook, Instagram, WhatsApp, Oculus, and all of the underlying...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.