Organizational Change Management Coordinator

AF Group • Kalamazoo, MI • 1d ago

Responsible for leading the development and execution of change management strategies and plans that support the enterprise goals and strategies. Provides change management expertise, methodology, and coordination to help the enterprise realize intended project outcomes by maximizing employee adoption and usage and minimizing resistance. Responsible for partnering with business leaders and project teams to lead portfolio and project change management plans and manage the execution of those strategies, including planning, management, control, closeout, and the success of project implementation. Exercises broad discretion and judgment in ensuring successful implementation of change management strategies and services. RESPONSIBILITIES/TASKS: Support, engage and coach employees on the enterprise change management strategy and processes Apply a structured change management methodology to projects and lead change management activities Create actionable deliverables for the five change management components: leadership advocacy, employee engagement, communications, training, and workforce transition Assess the change impact and complete stakeholder impact analysis Create and execute project change management plans Build, design and execute communication plans Partner with Learning & Growth to define training needs and support training efforts Support organizational design and definition of roles and responsibilities Identify, analyze, prepare risk mitigation tactics Identify and manage plans to address anticipated resistance behaviors Manage stakeholders Track and report issues associated with change management plan Define and measure success metrics, monitor change progress and evaluate user readiness Consult and coach project teams on departmental change efforts Coordinate efforts with various project support resources including but not limited to project managers, business owners project and training teams Build and refine change management templates and processes that support the enterprise change management strategy. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. EDUCATION: Bachelor's degree in insurance, information technology, business administration, or related field required. Certification or progress towards Project Management Professional (PMP) and/or Change Management designation is highly preferred and encouraged. Combinations of relevant education and experience may be considered in lieu of a degree. EXPERIENCE: Four years of project management experience and/or Change Management experience required which provides the necessary skills, knowledge and abilities. Three years relevant experience in an information technology or strategic planning environment preferred. Experience within the insurance industry highly preferred. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Proficiency in project management principles and practices, including leading, planning and coordination, with the ability to complete projects involving multiple resources. Excellent oral and written communications, as well as presentation skills. Demonstrated ability to work with independence in the planning, execution and closing of projects. Ability to appropriately manage resources, budgets, issues, and risks for the successful completion of projects. Extensive knowledge and understanding of computer systems, software, and Internet fundamentals. Demonstrated leadership skills with the ability to successfully function in a team environment. Ability to understand business needs and conceptualize and implement information systems that support those business strategies. Ability to effectively exchange information clearly and concisely, and present ideas, report facts and other information, and respond to questions appropriately. * Ability to establish rapport and maintain custome

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