Senior Functional Consultant - Talent and Learning - Workday Success Plans

Workday, Inc • Little Rock, AR • 2d ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4500226

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. Thats why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you dont need to hide who you are. You can feel the energy and the passion, it\'s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. We focus on our customers post go-live journey, assuring long-term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday.\ \ At Workday, we help the worlds largest organizations adapt to whats next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and were serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and prioritize giving back to our communities, demonstrating a commitment to corporate social responsibility. Our dedication to customer success, coupled with a vibrant and inclusive company culture, sets a strong foundation for continued growth and success at Workday.

About the Role

We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.

Our team members:

Confidently and consistently provide excellent customer service

Engage customers to quickly understand business requirements

Share their broad experience with industry practices

Adapt and succeed independently in challenging situations

Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions

Support multiple customers concurrently on short duration projects

Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.

Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day

Shareexpertise with customers on a variety of Ask-an-Expert requests by:

Conducting research to ensure understanding of customer questions

and related Workday concepts.

Delivering small scope consulting in response to customer requests;

providing configuration guidance, demonstrations, considerations, tips & tricks.

Troubleshooting product configuration to resolve or provide optimal

product configuration to meet customer business requirements.

Clearly and effectively communicating responses and value to

customers.

Partner with an Engagement Manager to deliver services that include:

Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)

Functional Review (Tenant Review with Consulting Services)

Health Check (Tenant Review with Cross Function

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