Remote Medical Scheduling Specialist - Patient Access Center

Community Health Systems • Fort Smith, AR • 1w ago

Job Summary

The Scheduling Specialist is responsible for creating, maintaining, and distributing clinician schedules for assigned hospital facilities. This role ensures schedules are accurate, open shifts are filled promptly, and clinician hours and compensation are tracked for payroll processing. The Scheduling Specialist fosters strong communication with clinicians and leadership while ensuring compliance with organizational policies and budgetary constraints.

Essential Functions

Develops and maintains hospital schedules based on workload demands, ensuring timely publication and accuracy in scheduling software.

Communicates with clinicians via phone, text, and email to address scheduling needs, manage call-offs, and handle emergency openings.

Supports Medical Directors and site-specific scheduling needs, including contracted schedules, orientation, and shadowing arrangements for new providers.

Verifies clinician credentials and enrollments to ensure readiness to work at assigned facilities.

Tracks clinician hours using scheduling software, prepares reports, and collaborates with payroll for accurate and timely processing.

Updates recruitment and staffing reports, such as "Have vs. Needs," to provide real-time data to recruiting teams.

Monitors performance metrics and financial data, assisting management with staffing and scheduling performance reports.

Works closely with credentialing, recruiting, and enrollment teams to ensure seamless coordination and scheduling support.

Provides flexible hours and availability to assist Directors, VPs, and facilities with scheduling and related tasks as needed.

Performs other duties as assigned.

Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required

Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred

1-3 years of experience in scheduling, operations, or healthcare administration required

1-3 years of Physician and Advanced Practice Provider scheduling experience (or relevant scheduling experience such as surgical or patient) preferred

Knowledge, Skills and Abilities

Proficiency in scheduling software and Microsoft Office Suite.

Excellent verbal and written communication skills.

Strong problem-solving skills and attention to detail.

Knowledge of healthcare industry standards and protocols.

Strong organizational and multitasking abilities.

Ability to work in a fast-paced and dynamic healthcare environment.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

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