Collections Specialist

Allied Universal • Dallas, TX • 14h ago

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal® is hiring a Collections Specialist. This Collections Specialist will manage 35-40 accounts weekly, resolving payment issues through proactive outreach and detailed account reconciliation. The Collections Specialist is skilled in identifying discrepancies, analyzing payment trends, and collaborating cross-functionally to escalate disputes and improve processes. This role will communicate effectively to maintain customer relationships and regularly share insights with leadership.

RESPONSIBILITIES:

Contact customers via phone and email, to collect outstanding payments

Monitor aging reports and follow up on delinquent accounts

Research and resolve billing discrepancies or customer disputes

Maintain accurate records of all collection activities in the system

Collaborate with internal departments to resolve account issues

Identify and work with leadership to reduce risk daily by status reporting, escalations and reporting of key word indicators

Prepare and submit regular reports on collection activity and accounts status as requested

Recommend accounts if necessary

Ensure compliance with federal, state, and company collection policies and procedures

QUALIFICATIONS (MUST HAVE):

Must possess one of the following:

Bachelor's degree in finance, accounting, or a related field

Associate's degree in finance, accounting, or a related field with four (4) years of commercial collection or accounts receivable experience

High School diploma or equivalent with six (6) years of commercial collection or accounts receivable experience

Minimum of two (2) years of commercial collection or accounts receivable experience

Excellent organizational and time management skills

Strong oral and written interpersonal communication skills

Proficiency in Microsoft Office (especially Excel)

Ability to maintain sensitive financial information with utmost discretion

Ability to work independently adapt to change

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Collections experience in a management role

Experience working in a high-volume, complex billing environment

Experience with accounting software (e.g., QuickBooks, SAP By Design)

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company's 401(k)plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Job ID: 2025-1400158

Location: United States-Texas-Dallas

Job Category: Accounting and Finance

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