Customer Success Manager - Enterprise & Strategic Accounts

Quadient • Hartford, CT • 16h ago

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Role Overview:

Serve as a key member of the Customer Success team , managing strategic enterprise accounts .

Drive significant revenue growth and customer strategy by deepening product adoption and usage.

Focus on customer adoption, expansion, renewals , and long-term retention.

Responsible for achieving net revenue retention above 100% by leveraging expertise in product, market, and business solutions.

What You'll Do:

Manage and grow complex enterprise accounts , ensuring long-term success and value.

Lead large-scale customer engagement strategies to drive satisfaction and loyalty.

Identify and mitigate churn risks through proactive customer health monitoring.

Collaborate cross-functionally with Sales, Product, and Support teams to enhance customer experience.

Develop and execute adoption and usage strategies for Quadient's enterprise software.

Conduct regular business reviews to assess progress and outline future goals.

Define and implement customer success journeys to increase product usage and satisfaction.

Identify cross-sell and upsell opportunities within accounts.

Maintain accurate and updated account data in CRM and tracking tools.

Operate with a high level of autonomy, driving accounts forward with minimal oversight.

Key Initiatives:

Achieve net revenue retention of over 100%.

Drive strategies for customer adoption, expansion, and long-term retention .

Proactively conduct customer health assessments and implement improvement plans.

Enhance customer experience through cross-functional collaboration .

Create long-term customer success plans and optimize solution usage across accounts.

What You Bring Along:

3+ years of experience in Customer Success, focused on enterprise accounts .

Proven success in managing C-suite relationships and expanding account revenue.

Strong track record in developing customer engagement and growth strategies .

Excellent negotiation, communication, and stakeholder management skills.

Deep industry expertise and ability to apply it to customer strategy.

Strong strategic planning , analytical , and problem-solving abilities.

Comfortable in fast-paced, evolving environments.

Bachelor's degree in Business, Marketing, or related field (MBA a plus).

This position has a target base salary of:

$110,000.00

and annual commission target of:

Quadient, Inc. has target base salary and target incentive compensation for our sales roles, that are based on function, level, and scope. To provide greater transparency to candidates, we share these targets on all job postings . Final base and incentive offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the targets listed.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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