Customer Service Representative

HCA Healthcare • Louisville, KY • 11h ago

Description

You Can Change the Life of One to Care for the Lives of Many!

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we've dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you'll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you're looking for a career where you can make a difference, grow professionally, and be part of a caring team, we'd love for you to apply for the Customer Service Representative position today!

Click here to learn more about Galen! (https://galencollege.edu/about)

Position Overview:

As a Customer Service Representative at Galen College of Nursing, you will support the student experience within the College as an initial point of contact for prospective and active students through in-bound phone calls, emails, and web chat

Key Responsibilities:

Answer multiple incoming calls from prospective and active students to share detailed information and schedule appointments for all campuses.

Ensure all student questions are answered and/or followed up with in a timely manner.

Utilize Web Chat functionality to communicate directly with students.

Develop a full understanding of the enrollment process within the college to provide accurate information to all inquiries.

Provide exceptional customer service and outcomes that relate to Galen College of Nursing's culture and core values.

Other duties, as assigned, and logically associated with the goals and objectives of the College.

Position Requirements:

Education: Bachelor's degree, preferred. Prior experience in customer service may be accepted in lieu of education.

Experience: Minimum of two years of experience in a customer experience-based environment

Special Qualifications: Computer proficient with Microsoft Office. Excellent verbal and written communication skills. Ability to work in a fast-paced environment. High attention to detail. Able to maintain a customer-friendly demeanor. Able to work flexible hours including evenings and some weekends.

Physical/Mental Demands & Work Environment: Must be able to sit at a desk for eight hours at a time. Ability to spend most of the day talking on the phone.

Degree of Supervision: Minimal.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.

Free counseling services and resources for emotional, physical, and financial well-being

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for children, elders, and pet care, home and auto repair, event planning, and more.

Consumer discounts through Abenity.

Retirement readiness, rollover assistance services, and preferred banking partnerships.

Education assistance (tuition, student loan, certification support, dependent scholarships).

Colleague recognition program.

Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits. (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE). (https://galencollege.edu/news/galen-awarded-prestigious-nln-center-of-excellence-in-nursing-education-designation)

Galen's Compassionate Care Model Values

Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.

Character: I act with integrity and compassion in all I do.

Accountability: I own my role and accept responsibility for my actions.

Respect: I value every person as an individual with unique contributions worthy of consideration.

Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission (https://galencollege.edu/about/vision-mission/) .

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:

Customer Service Representative

Galen College of Nursing

Similar Jobs

Customer Service Associate

Walgreens • Lyndon, KY • 10h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

10h ago

Go to Apply

Customer Service/Sales

Home Depot • Louisville, KY • 3d ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

3d ago

Go to Apply

Customer Service/Sales

Home Depot • Louisville, KY • 3d ago

Management & Administrative

3d ago

Go to Apply

Operations Manager

CVS Health • Louisville, KY • 3d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

3d ago

Go to Apply

Account Manager I

Resideo • Louisville, KY • 3d ago

Management & Administrative

The LG Market Development Specialist is responsible for driving and advancing vendor, technology, and category strategies, programs, solutions, and training with customers and sales associates. The LG Market Development...

3d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Louisville, KY • 4d ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

4d ago

Go to Apply

Inside Account Manager

AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing • Louisville, KY • 4d ago

Management & Administrative

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w...

4d ago

Go to Apply

Managed Services - TIBCO Software Engineer - Manager

PwC • Louisville, KY • 5d ago

Management & Administrative

Specialty/Competency: Managed Services Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in data and analytics focus on leveraging data to drive insights and make info...

5d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Jeffersonville, IN • 5d ago

Management & Administrative

5d ago

Go to Apply

Director, Protection Services Operations Center - REMOTE

Molina Healthcare • Louisville, KY • 5d ago

Management & Administrative

Job Description Job Summary Leads and directs team responsible for defining and applying the company's unified operational security objectives by working closely with the security leadership team, partnering with organiz...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.