Market Research Account Manager

Cleveland Research Company • Cleveland, OH • 3d ago

Have immediate impact | Be passionate about what you do | Grow with us

Cleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150 companies. We pride ourselves on a disciplined research process that has us regularly engaged with the industries and companies we cover.

We are focused on identifying fundamental inflection points to aid in the rigorous analysis of our covered companies and industry forecasts. Our clients find value from getting in front of key themes and trends that lead to better strategic and financial decisions. We are committed to a singular focus on providing the most accurate and reliable research product in the market. If you are interested in equity and market research within an environment that fosters teamwork and excellence, Cleveland Research could be the place for you!

As a Market Research Account Manager, you will be responsible for managing a portfolio of 75-100 Market Research Customers and delivering 5-star customer service.

Responsibilities include:

Client Relationship Management

Serve as the primary liaison between clients and internal teams, ensuring seamless communication and service delivery.

Build and maintain strong, long-term relationships with assigned accounts by regularly checking in to understand their goals, needs, and challenges.

Host onboarding sessions and support onboarding/offboarding processes to ensure clients are set up for success and internal teams are aligned.

Client Engagement & Education

Highlight relevant reports and insights weekly to drive client interest and engagement.

Remind clients of upcoming events and circulate materials and takeaways from past sessions, roundtables, and briefings.

Join select client calls, meetings, and internal morning meetings as needed to stay connected and informed.

Account Oversight, Growth & Retention

Manage the full client lifecycle, from onboarding to renewal, proactively addressing client needs and potential risks.

Identify upsell and cross-sell opportunities, collaborating with Business Development Managers and Analysts to maximize client value.

Use analytics tools to identify gaps in report readership, event participation, and service usage, and act on insights to improve engagement.

Track contract terms, renewal dates, and payment status, working to secure renewals and mitigate risks to retention.

Project & Service Delivery

Coordinate internal resources (e.g., marketing, research, operations) to deliver client requests, projects, and services accurately and on time.

Troubleshoot and resolve client issues promptly to maintain high satisfaction and trust.

Reporting, CRM & Documentation

Maintain accurate and detailed CRM records, ensuring up-to-date client data, contract terms, and activity logs.

Provide regular status reports, updates, and performance metrics to clients and internal stakeholders.

Position Requirements:

A graduate, undergraduate business degree

2-4 years experience within an account manager role preferred

Ability to think outside of the box

Excellent communication skills, both written and verbal

Outstanding time management and organizational skills

Strong work ethic and interest in learning the industry

Strong computer skills

Attention to detail

This position requires a full-time, on-site presence at our downtown Cleveland office in order to effectively work with teams.

BENEFITS: Competitive salary + bonus, fully paid Health insurance coverage, 401(k), and a variety of other perks.

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