Senior Manager, IT Service Delivery (North America)

Certara USA, LLC • Radnor, PA • 11h ago

Reference #: 2123 Overview

Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies. As a Manager, Information Technology with Certara, you are part of a global, fast-paced IT organization with the primary mission to provide capable & resilient world class services to professional services, software, and corporate business units ensuring our team members have access and ability to perform as the highest level in service of our customers.

The Information Technology function relies on experience and judgment to plan and accomplish goals through the implementation of industry best practice methodologies, governance, and tooling. The Manager role is responsible for the management and efficient operations of core Service Desk functional areas, in support and collaboration with the infrastructure and/or Business Applications functions. Working across disciplines, the role will support consistency of delivery, capability enhancements, and strategic projects while maintaining responsive support for changing industry requirements and business growth. This role ensures that team members and business stakeholders understand the tactical operations and strategic direction of the IT organization.

The role requires a solid understanding of services & software organizations as well as internal corporate functions. This is a leadership role, but the candidate should be comfortable being hands-on and leveraging the skills of cross-functional teams to gain successful outcomes. Responsibilities

Leadership Understanding that leadership is a privilege and the measurement of your success comes through the success of others Implement the strategic roadmap for your core function (Service Desk operations, Infrastructure, or Business Applications) which aligns with business objectives Engage with business stakeholders on projects and through submitted requests to optimize the business in a drive toward consistency of operations through technology Recruit, hire, empower, promote, and retain a world-class IT organization built for growth & scale Communicate with IT and business leadership on key decisions affecting the organization Exhibit Certara and IT core values while leading and mentoring a team of technology professionals to accomplish the responsibilities of this role Ability to drive decisions using data from disparate systems in support of thoughtful decisions

Training and Culture Foster a culture of transparency and high-performance in the organization with an emphasis on unifying business groups and providing insight across organizational teams Build from within by providing opportunities for team members and ensuring career advancement Believe in and promote the concept of a meritocracy to ensure team members at all levels have a voice and can share ideas to enhance the business Ensure team composition is highly diverse in experience, background, and geography

Technical Acumen & Project Facilitation Maintain high levels of technical competency for your area of expertise as part of your role in support of senior technical staff Understand functional requirements of IT areas in Service Delivery, Infrastructure, Business Applications, Project Management, and Compliance to work collaboratively Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables with the ability to forecast the ability to execute future projects Overseeing the development ofthe project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards

Qualifications

8+ years of IT experience with a demonstrated track record of advancement and escalating responsibilities 4+ years in a technical leadership role in life sciences, software, or services organizations preferred 4+ years in a hands-on technical role with one or more areas of subject matter expertise & depth Experience with Security, Audit, Risk Management, and compliance expected (SOX, ISO) Experience and knowledge of regulations and laws related to IT-related standards globally Broad knowledge of business functions and how technology can augment those functions Proficiency with agile or other program management methodologies & associated tooling Adept at building processes, project management, and delivering commitments on time Expertise working on large and deeply transformative projects with a focus on change management High level of comfort communicating effectively across internal and external organizations Familiar with business applications & data integration solutions Resourceful in an ambiguous environment Exceptional problem-solving and communication skills Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.

Certara is an Equal Opportunity Employer. Certara does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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