Administrative Medical Assistant (Internal Medicine) - Surprise, AZ
Job Details
Job Location
Adelante Healthcare Surprise - Surprise, AZ
Education Level
HS Diploma from accredited school
Job Category
Health Care
Description
POSITION SUMMARY
The Administrative Medical Assistant assists the Medical Assistants and the Healthcare provider with administrative communications and tasks as well as assist all patients and their families through the healthcare system by acting as a patient advocate. The Administrative Medical Assistant will work with patients to close gaps in care, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. Duties also include but are not limited to: Tracking lab and diagnostic compliance, closing the loop with specialists by obtaining consult notes and records, assisting patients with question via telephone and patient portal message, assisting providers during preparation and pre visit planning, and maintaining health records by following the document management process. The Administrative Medical Assistant also will be required to help with Medical Assisting responsibilities as needed with duties including and not limited to: interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge.
EXPECTATIONS
Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
OUR CORE VALUES
I nclusion
N urture
S ervice
P urposeful
I ntegrity
R esilient
E ngaged
Qualifications
ESSENTIAL SKILLS AND EXPERIENCE:
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
High school diploma or GED from an accredited institution
Graduation from an approved medical assistant training program with one or more years' experience
Has three (3) or more years as a medical assistant
Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
Proficient mathematical skills for use in a healthcare setting
Basic computer proficiency to include Windows, MS Office, and internet
Ability to problem solve in situations both independently or with support from team and/or leadership
Ability to multi-task and work effectively in a high-stress and fast-moving environment
Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver's license and must be in compliance with Arizona vehicle insurance requirements
POSITION RESPONSIBILITIES
Assist patients and their families by acting as a Patient Advocate
Close gaps in care by assisting with prior authorization support and referrals
Perform chart review to ensure coordinated patient care.
Utilize evidence based guidelines when identifying care gaps for preventative and maintenance care, utilizing standing orders as appropriate
Utilize HER to obtain medical information when communication with the patient or medical care team regarding respective preventative care, chronic care, specific medications, and high risk patients
Conduct patient outreach by following up on hospital admissions and discharges, and assist patients with pharmacy/medication questions
Assist providers with patient preparation and pre-visit planning
Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
Assist Medical Assistants with patient medical histories, reason for visit, room preparation, specimen collection and processing, medication administration, and patient discharge as needed
Prepare exam room and patient for the @type of exam/procedure to be performed
Maintain patient confidentiality following all HIPAA policies and procedures
Document accurately all patient information in electronic health record
Communicate in a timely and professional manner with patients and other members of the care team at all times
Know and follows the eight rights of drug assessment and administration
Follow all medication policies and procedures for labeling, storing and use
Know and utilizes principles of universal protocols and National Patient Safety Goals
Cleans and sterilizes instruments per protocol
Has knowledge of surgical and diagnostic office procedures
All other duties as assigned (such as translation and travel to other locations)
Can accurately identify medications and their indications for proper utilization
Work independently and uses critical thinking skills to solve issues under pressure
Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers.
Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans
Facilitate patient care based upon approved standing orders and protocols.
Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation.
Use excellent customer service and communication skills
Meeting UDS & Quality-based measurements
NONESSENTIAL SKILLS AND EXPERIENCE:
Certified Medical Assistant preferred.
Ability to communicate in more than one language
Electronic Health Record experience
Additional Duties and Responsibilities
Other duties as requested or assigned
Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcare's written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante's legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.
In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.
