Job Description
Enterprise Technical Account Manager - Restaurants/Hospitality Location: MD, DC or VA
Travel: Up to 25%
About the Role
Are you passionate about technology and great customer experiences? As an Enterprise Technical Account Manager, you'll be the trusted partner for our Hospitality clients - ensuring they're getting maximum value from our solutions every single day. You'll blend technical expertise with exceptional relationship skills to keep our clients happy, engaged, and ahead of the game.
What You'll Do
Be the go-to technical expert and advisor for your portfolio of clients.
Drive adoption of our industry-leading Hospitality solutions with smart, proactive guidance.
Troubleshoot complex technical issues and partner with product and consulting teams to deliver fast, effective solutions.
Build rock-solid relationships by truly understanding each client's goals and tailoring support to meet them.
Recommend best practices and new features to help clients work smarter and stay competitive.
What We're Looking For
Solid experience as a Technical Account Manager, Technical Support Engineer, or similar client-facing tech role.
Experience with SIMPHONY POS (OPERA PMS is an added bonus)
A strong grasp of software systems, IT infrastructure, and troubleshooting - you know your way around tech stacks.
Excellent communicator and relationship builder - you connect easily with both technical and non-technical people.
Proven ability to juggle multiple accounts and priorities in a fast-paced environment.
Experience in the Food & Beverage or Hospitality industry is a huge plus - extra points if you've worked on the operations side!
Why You'll Love This Role
? Impact - Your expertise helps global Hospitality brands deliver seamless service to guests worldwide.
? Growth - You'll sharpen your technical and client management skills alongside some of the best in the industry.
? Collaboration - Join a supportive team that values innovation, knowledge sharing, and celebrating wins together.
? Great perks - Competitive pay, comprehensive benefits, and room to grow your career.
Ready to make an impact where technology meets world-class guest experiences? Apply today and let's redefine Hospitality together!
Responsibilities
Key Responsibilities:
Be the trusted technical advisor and first point of contact for your assigned clients, ensuring they always feel supported and informed.
Champion the successful adoption of our solutions by delivering expert guidance, proactive insights, and hands-on troubleshooting when needed.
Partner closely with product and consulting teams to tackle technical challenges quickly and deliver seamless, high-quality solutions.
Build and nurture strong client relationships by deeply understanding each customer's unique goals, operations, and success metrics.
Provide personalized recommendations and best practices to help clients maximize product value, streamline operations, and deliver outstanding guest experiences.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $45.43 to $85.63 per hour; from: $94,500 to $178,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 - 80/20.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
