Medical Scheduler

Actalent • Stratford, CT • 11h ago

Job Title: Healthcare SupportJob Description

This position serves as the primary point of contact for patients entering the organization. The role is responsible for delivering exceptional customer service by coordinating and scheduling clinical provider office visits, procedures, and treatments. The scheduler communicates directly with patients, caregivers, and stakeholders to ensure seamless access to care.

Responsibilities

Promptly and professionally handle a high volume of incoming calls, gathering all necessary information from callers.

Coordinate and schedule appointments, procedures, and exams in accordance with established protocols, resolving any conflicts as needed.

Provide clear instructions, answer questions, and offer guidance on appointment preparation and insurance requirements.

Verify and input patient information accurately to support effective scheduling.

Reschedule or cancel appointments upon request and ensure all changes are communicated appropriately.

Utilize various scheduling software and applications to manage appointments across multiple modalities.

Assist with additional duties as assigned and support team members with scheduling expertise.

Maintain a high level of knowledge regarding departmental scheduling practices and serve as a resource to others.

Essential Skills

Experience with Electronic Medical Records (EMR), preferably Epic.

Strong phone skills and triage experience.

Customer service experience in a call center environment.

Ability to comply with HIPAA while handling confidential and sensitive patient information.

Intermediate knowledge of medical terminology and understanding of different payor @types such as Medicare, Medicaid, PPO, HMO.

Additional Skills & Qualifications

High school graduate or GED required.

Minimum of one (1) year experience in a high-volume patient scheduling customer service environment or comparable administrative experience required.

Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Excellent organizational, multi-tasking, communication, interpersonal, problem-solving, customer service, and listening skills.

General knowledge of office procedures and operations.

Work Environment

Work is performed in a remote or office-based environment and requires the ability to operate standard office equipment. The role offers flexibility in locations such as New Haven, Hamden, or Stratford, with shifts typically from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM, Monday through Friday.

Pay and Benefits

The pay range for this position is $19.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Stratford,CT.

Application Deadline

This position is anticipated to close on Jul 14, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

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