Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
We are looking for a Senior Health Information Operations Manager that will be the tip of the spear for our service offering. Our ideal candidate is passionate and capable in 3 core areas: Operations, Account Management, and People Leadership. What does this look like? You can thrive within a production-based environment, you are passionate about delighting our clients and exceeding expectations, and you are energized about investing yourself into a frontline team that is committed to fulfilling our mission of connecting the healthcare ecosystem with relevant and timely data to improve patient outcomes.
You will:
Assist the VPO in overseeing hiring, training, motivating, coaching, and developing of associates within the reporting structure
Ensure ongoing communications with HIM Directors and Field Operations
Have a comprehensive understanding of all product lines and will be responsible for ensuring that staff are trained on all products and services
Lead initiatives such as company technology deployment and support strategies, new business implementations, training requirements and execution, and technical support processes to improve productivity, customer retention and reduce labor and material expense.?
Mentor hourly staff and supervisor team for further professional development??
Provide exceptional time management skills to include being mindful of meeting deadlines, responding timely to emails and phone messages
Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes
Provide quality service to ensure 100% client retention
Participates in project teams and committees to advance operational strategies and initiatives
This role requires traveling to various regions such as Wisconsin 1x quarterly*
What you will bring to the table:
Experience in a healthcare environment
Demonstrated ability to lead people and get results through others?
Ability to organize and manage multiple priorities??
Problem analysis and problem resolution at both a strategic and functional level??
Excellent interpersonal and communication skills??
Passion for identifying process improvements and providing solutions?
High level of focus on employee engagement
Customer Service experience and Call Center knowledge/management
ROI (Release of Information) exposure
Bonus points if:
Prior ROI management experience?
Customer Service/Call Center Management
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$94,000-$99,500 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com . We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .
