Description
Ready to make a difference?
As an account manager, you will support commercial utility programs, working closely with the utility client and ICF's implementation team to bring energy efficiency and bill savings to their customers throughout the Mid-Atlantic region. The successful candidate will be highly organized, customer service oriented, and adept with Microsoft Office products. Strong communication skills are key.
The Energy Efficiency Account Manager works closely with a small team to manage the utility rebate programs' relationships with key customers and the service provider (or trade ally) community. An Energy Efficiency Account Manager focuses on key customer support, trade/ally service provider management, and other technical services for utility energy efficiency rebate programs and their stakeholders.
In this role, you would be responsible for:
outreach to new and existing customers
supporting key customers during project planning regarding applicable rebates
outreach to new and existing service providers
tracking and reporting outreach outcomes
conducting market research
This position requires travel across Maryland, DC and Northern Virgina.
Why you will love working here:
Quality of life: Flexible workplace arrangements, work-life balance
Investment In the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)
What you will be doing:
Outreach to existing and potential service providers / trade allies to drive submission of rebate applications
Build and maintain relationships with Maryland and Virginia service providers/ trade allies, contractors, distributors and industry associations
Identify and attend industry events, including expos, trade shows, counter days, etc. to represent the utility rebate programs
Coach and train service providers / trade allies and internal support team members on best practices, application processes, and technical subject matter
Be a resource to the service provider community, helping manage simple IT Issues, answer questions, and assist with rebate application management
Create and deliver Service Provider trainings for 100+ attendees; host and manage multiple webinar-based platforms; organize and provide metrics specific to training. Coordinate with the Marketing team around development of messaging and resources.
Support the reporting team to assemble and provide reports, presentations, and database management using many MS Office programs and industry-specific software tools
Stay informed on industry news, updates, and trends
What we need you to have (minimum qualifications):
Basic Qualifications
Minimum of a 2-year degree in Business, Environmental Science, Environmental Studies, Energy Studies, Energy Systems, Energy Efficiency, Energy Management, IT, Political Science, or other relevant field and 1+ years of experience OR in lieu of a degree, 3+ years of experience in the gas equipment, HVAC, or refrigeration trades will be considered.
Must have valid driver's license and successfully pass a Motor Vehicle Records (MVR) check
Professional Skills
Work or academic experience in Energy Efficiency or Business
Customer-service oriented attitude
Experience working with Microsoft Office Products. Experience with a customer relations management (CRM) tool and databases is a plus.
Comfort with public speaking
Preferably based in the DC/Northern Virginia area. Note - frequent travel will be required throughout the area. Up to 50%.
What we would like you to have:
Preferred Qualifications
Experience with and knowledge of energy efficiency, or commercial gas technologies
Experience working in or managing a trade ally/service provider network
Experience working in or around the trades
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our?EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email? Candidateaccommodation@icf.com ?and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.?
Read more about? workplace?discrimination?righ t s or our benefit offerings which are included in the? Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.?
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at? candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. ?
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$66,730.00 - $113,440.00
Reston, VA (VA30)
