Results-driven Operations Manager to lead a team of Operations Specialists within our Wealth Management (Private Bank) Organization. This role is central to ensuring the efficiency, accuracy, and compliance of core operational processes. A solutions-oriented leader with deep experience in team management, process improvement, and operational risk mitigation.
Management & Leadership:
Lead, coach, and manage a team of Operations Specialists that support the controls and oversight function of Wealth Management Operations - Private Bank.
Establish clear performance expectations and support career growth.
Builds an interdependent team that collaborate across functional and operating groups
Monitors and tracks performance and addresses any performance gaps.
Process Optimization & Risk Mitigation:
Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets
Monitors operational controls to identify any deficiencies and supports the initiation of appropriate corrective actions to ensure controls are adequate.
Analyze and enhance operational workflows to increase efficiency, reduce manual touchpoints, and mitigate risks.
Develop and maintain internal controls to ensure accuracy and reduce exposure to operational risk.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Issue Resolution & Continuous Improvement:
Serve as the escalation point for operational issues, resolving root causes through cross-functional collaboration.
Promote a culture of continuous improvement and operational excellence across the team.
Support the solution and implementation of addressing client concerns and escalations, as required.
Recommends and implements solutions based on analysis of issues and implications for the business and the client.
Identifies emerging issues and trends to inform decision-making.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Models a mindset for continuous improvement and champions alternatives.
Performance Metrics & Reporting:
Define and track key performance indicators (KPIs) related to service quality, compliance, and efficiency.
Identify trends, risks, and areas of opportunity through data analysis.
Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
Cross-Functional Collaboration & Projects:
Work closely with Technology, Risk, and Product teams to drive strategic operational initiatives.
Partners with our Compliance and Risk teams for enhancements to our business processes, address audit finding, and implement remediation plans when necessary.
Support system implementations, integrations, and upgrades from an business standpoint.
Lead or contribute to cross-functional projects aimed at reducing operational risk and improving client experience.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Qualifications:
Education: Bachelor's degree in Finance, Business Administration, or related field
Experience: 5-7+ years of experience in financial operations, with at least 3+ years in a leadership or management role.
Skills & Competencies:
Supervisory/leadership experience
Strong knowledge of financial services operations
Exceptional problem-solving and analytical skills; ability to use data to drive decisions
Skilled in operational workflow tools and reporting platforms
Experience with workflow automation or operations technology platforms
Strong interpersonal and communication skills
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.
Salary:
$74,000.00 - $138,000.00
Pay Type:
Salaried
The above represents BMO Financial Group's pay range and @type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay @type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/us/en
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
