Job Description:
Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
The Customer Engagement and Experience team is a part of US marketing and nurtures profitable customer relationships through meaningful engagements and seamless experiences by leveraging data, innovation, and technology.
The Customer Experience and Engagement team relentlessly pursues ways to remove friction and add delight for customers and crew throughout their journeys, enabling our customers to choose McDonald's more across all digital channels. They also oversee the digital customer engagement strategy, investment, ad execution across all owned channels.
McDonald's aims to grow McDelivery through both third-party platforms (like DoorDash, Uber Eats and GrubHub) and our first-party platform, the McDonald's app. As a key growth driver, McDelivery reaches customers during times they don't typically order McDonald's.
US McDelivery team is seeking an innovative Delivery Operations Manager to help drive the growth, execution, and optimization of McDelivery across the US system. In this role, you will be responsible for elevating the delivery experience for customers, restaurants, and third-party delivery partners while ensuring operational excellence through strong cross-functional collaboration, process development, and problem solving.
You will serve as a key operations leader, bridging national strategies with field execution, providing subject matter expertise, and building scalable processes that enable the successful deployment and growth of delivery across the US business.
Duties
Leadership & Strategic Execution
Provide leadership, coaching, and direction to internal stakeholders, field SMEs, and Operator teams to drive delivery results
Serve as a subject matter expert (SME) for delivery operations, supporting the development of scalable restaurant processes
Lead day-to-day cross-functional communication and coordination, ensuring seamless alignment across Marketing, Technology, Finance, Business Insights, Operations, and Field Staff
Champion McDonald's core values and leadership behaviors in all interactions and deliverables
Operational Excellence
Develop, enhance, and maintain delivery operations processes, routines, and systems that drive sustainable business results
Identify and remove operational roadblocks that hinder delivery adoption, digital integration, or customer experience
Build timelines, schedules, and project plans to ensure on-time and successful execution of initiatives
Program Communication & Stakeholder Engagement
Build strong working relationships with Field Teams, Owner/Operators, and external partners
Establish and maintain communication protocols to ensure alignment on business priorities, drivers, and performance
Support key business meetings, planning sessions, and initiative updates
Business Analytics & Continuous Improvement
Provide data-driven recommendations to field teams and Owner/Operators to optimize delivery performance
Continuously evaluate operational processes for improvement opportunities and implement best practices system-wide
Customer & Restaurant Experience
Develop and institutionalize seamless end-to-end processes that deliver superior customer and crew experiences
Support innovation within the restaurant, the McDonald's app, and 3rd party apps to drive growth of the delivery business and/or operational efficiencies
Qualifications
Bachelors degree preferred
5+ years of experience in operations, deployment, or field consulting roles
Experience in restaurant operations, digital deployment, or delivery fulfillment models
Excellent cross-functional communication and influence skills
Experience working with franchisee/Owner-Operator systems and/or field leadership
Highly organized, detail-oriented, and capable of managing multiple projects simultaneously
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
Proven track record of executing complex initiatives from planning through implementation
Experience collaborating with Third-Party Delivery providers (3PD/3PO) is a plus
Proficient in project management tools and Microsoft Office Suite
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $98,140.00 - $125,130.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Requsition ID: 1522
