Guest Services Supervisor

Omni Hotels • Rancho Mirage, CA • 15h ago

Location

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Job Description

The Guest Services Supervisor plays a vital role in ensuring the smooth arrival and departure of guests, while leading the bell and door teams with professionalism and care. This position is responsible for upholding high service standards, maintaining strong communication between Guest Services and the Front Office, and ensuring every guest interaction is warm, efficient, and memorable.

Responsibilities

Responsibilities:

Maintain a detailed daily bell log of all guest activity.

Able to thrive in a fast-paced environment while efficiently handling multiple tasks, including managing/dispatching guest calls to Bellmen.

Supervise Bellmen and Doormen to ensure seamless, high-quality service and an organized workflow.

Maintain a consistent and welcoming presence at the bell desk during each shift.

Ensure bell carts are clean, well-maintained, and fully operational; coordinate with Engineering for repairs as needed.

Greet and interact with guests using friendly, professional language and demeanor.

Assist with making restaurant, transportation, and special reservations for guests.

Oversee the timely delivery of guest mail, packages, laundry and special deliveries.

Keep the bell storage closet clean, organized, and secure.

Address guest concerns or complaints promptly, following up to ensure satisfaction.

Collaborate with Front Office, Housekeeping, Engineering, and other departments to enhance the guest experience.

Safely and effectively use bell carts for luggage handling.

Escort guests to their rooms or direct them to various areas of the property.

Arrange taxis or shuttle services upon guest request.

Assist with retrieving, storing, and loading luggage for arrivals and departures.

Communicate VIP arrivals to the Front Desk and Guest Services.

Actively engage in conversation with guests to foster connection and comfort.

Train new bell staff in proper hotel procedures, service standards, and safety protocols.

Send end-of-day shift reports via email, including updates and tool inventory (e.g., radios, bell carts, doorstops).

Ensure consistent coverage of the door and Valet.

Adhere to company policies and procedures, including uniform standards, professional appearance, confidentiality, and protection of company assets.

Follow all safety and security guidelines; report any incidents or unsafe conditions; complete all required training and certifications.

Working Environment:

Primarily located outdoors at the hotel entrance, with regular exposure to varying weather conditions

Occasional work inside the hotel

Must be able to lift and carry luggage weighing up to 100 lbs

Qualifications

Qualifications:

Previous experience in a luxury hotel environment is required.

High school diploma or equivalent.

Must have a flexible schedule, including availability on nights, weekends, and holidays.

Ability to stand and remain active for the duration of the scheduled shift.

Strong customer service skills with the ability to multitask and stay organized.

Detail-oriented with excellent communication and leadership skills.

Familiarity with the resort layout, amenities, and outlets is essential.

Pay: $23.00/hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

Job LocationsUS-CA-Rancho Mirage

Posted Date11 hours ago(7/1/2025 11:23 AM)

Requisition ID 2025-124723

of Openings 1

Category (Portal Searching) Front Office Operations

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