Pharmacy Account Manager, Carolinas Market - Cigna Healthcare - Remote

The Cigna Group • Columbia, SC • 18h ago

Pharmacy Account Executive (Non-IC) Advisor - Carolinas Market

Work from Home: Preferably in North or South Carolina

As part of Cigna Pharmacy Management, the Pharmacy Account Management Advisor serves as the primary pharmacy benefits subject matter expert supporting Cigna Pharmacy clients & market segments

The Pharmacy Account Executive position will be responsible for developing and maintaining relationships with internal stakeholders, clients, brokers/consultant by supporting the medical sales teams with the Cigna Pharmacy Management client retention & growth strategies as well provide expertise with implementation, reporting, and day-to-day service functions. In addition, the Pharmacy Account Management Advisor will be working on complex client accounts with unique custom requirements, custom service guarantees - and partnering with multiple in-house experts (e.g. consultants and clinicians).

The primary roles of the Pharmacy Account Management Advisor are:

Retain their the assigned book of business Educate & consistently advance the knowledge of pharmacy within the Cigna Medical sales organization Participate in client meetings and presentations to review client performance and to offer and successfully sell in a suite pharmacy management programs and solutions that align to Cigna's overall value proposition of lowering total health cost. Uncover and promote opportunities to expand the pharmacy earnings contribution to the broader Cigna organization through individual client and medical sales organization initiatives and efforts. Partner with medical sales, underwriting and others as the pharmacy subject matter expert for pricing, competitive intelligence and pharmacy carve-out defense strategies to retain and grow assigned book of business

Additional Responsibilities:

Accountable for coordinating core service delivery external messaging working cross functionally with all operational support areas.

Facilitate service concern resolution meetings with clients and brokers; act as escalated issue contact for pharmacy issues when contacted by the medical sales teams.

Actively participates in best in finalist meetings for new and existing business where necessary

Analyze pharmacy utilization in order to provide clients with consultative solutions as well as manage follow-up questions that may arise.

Develop a clear understanding into clients' needs, goals and objectives.

Pricing, audit, and contract support to our clients and internal medical partners.

Translate pharmacy coverage rules based on Cigna policies or with support of a Clinical partner.

Any other tasks as defined by management and/or client needs not named above as required to support our internal and external clients and partners

Qualifications:

Bachelor's degree required

5 years or more of Pharmacy Benefit Management (PBM) experience supporting client expectations

Experience with consultative client management methodologies

Proven ability to manage thru a renewal independently minimal supervision

Ability to work through the organizational processes needed to support clients (e.g. clinical in nature, exceptions, etc.)

A self-motivated individual displaying ownership, accountability and responsibility

Operational understanding and competence with PBM business model

Understanding the financial and pricing strategy of PBM

Excellent verbal and writing communication skills

Excellent presentation skills in group settings

Technical skills using all Microsoft programs

Ability to travel up to 30% of the time depending on candidate's location with little or no advance notice

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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