Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion
Join our dynamic supply chain team where you'll shape the future of global operations while solving fascinating logistics challenges. Your innovative solutions will directly impact millions of customers worldwide through our expanding network of products and services.
Why you will enjoy it:
In this highly visible and critical role, you will be the voice of the customer in developing operational excellence plans and work extensively with AWS teams including operations, engineering, product management, and finance to help grow the business. You will use your operational and analytical skills to set a vision for the future, translate this vision into reality, and innovate on behalf of our customers. You will have ownership, not just responsibility. In addition, you will be part of a growing, fast paced, and fun team.
Key job responsibilities
This role interfaces directly with internal customers to resolve their supply chain issues and manage escalations. This role also continuously looks for common defects in the process that can feed into our operational excellence team. Key responsibilities include:
Management and resolution of tactical order issues of all severity levels
Communication and status updates to stakeholders regarding their issues
Updates to management regarding escalated issues
Direct management of cluster capacity delivery for assigned clusters
A day in the life
On a daily basis, this role addresses incoming tactical issues and works on problems affecting delivery performance in their assigned clusters. This involves review and management of their tactical ticket queue and monitoring of key performance indicators within their clusters. This role works cross functionally with internal servers, manufacturing, transportation and installation. They act as a single point of contact into order execution within their assigned scope.
About the team
The POET team is a highly skilled group of problem solvers and project managers. Many of the issues experienced on a daily basis require deep diving the cross-function process and data to come up with solutions. We pride ourselves on meeting and exceeding our internal customer requests whenever possible and drive every demand through a best efforts approach.
Our larger POET organization includes Operational Excellence, which are LEAN Six Sigma practitioners that are also highly knowledgeable about the tactical process and the supply chain in general. This team looks at the tactical issues and works across the organization to resolve the root causes of them.
Finally, the Business Intelligence Engineering (BIE) Team that sits within POET utilizes the data collected from our supply chain to supply key insights fueling process improvement and other operational excellence activities.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
Bachelor's degree in Engineering, Math, Business, Supply Chain or other related quantitative discipline
4+ years of experience in program management, process improvement, implementation, risk identification and mitigation, and project execution.
2+ years of relevant work experience in supply chain, procurement, planning, manufacturing, finance or related field
Preferred Qualifications
Experience creating, iterating, and improving end-to-end global supply chains
Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
2+ years international business experience
1+ year import / export experience
MBA or advanced degree in engineering, operations research, mathematics or other quantitative disciplines
Experience with supply chain modeling and other statistical analysis tools Advanced knowledge of data center products and their global supply chains
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $71,500/year in our lowest geographic market up to $153,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
