Card Disp Representative

FirstBank • Lakewood, CO • 2w ago

Description

Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There's an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Card Disputes Representative is responsible for the day-to-day operations of general card dispute cases. The Representative collaborates with branches, internal departments and customers to assist with questions related to card disputes. The Card Disputes Representative maintains knowledge and understanding of the Visa core rules and other banking regulations.

What you will do

Respond to and track card dispute claims within regulatory timeframes

Evaluate dispute cases and supporting documentation to identify the correct response to the claim

Assist customers with general dispute or ATM/Credit/Debit card product and service questions over the phone in a timely manner

Initiate disputes in an accurate and timely manner, in accordance with Visa's rules and applicable banking regulations

Communicate and address customer, internal departments and branch questions related to dispute claim processing

Adhere to and understand the dispute processing timeframes allowable within Visa's core rules and applicable banking regulations, for both debit and credit disputes

Respond to ATM/Credit/Debit card questions and requests from internal departments and external customers

Perform other duties and projects as assigned

Understand and comply with all provisions of the Safety in the Workplace policy

Minimum Requirements

Entry level position with little or no prior relevant work experience in the function

Preferred Requirements

Basic card dispute knowledge

Knowledge, Skills, and Abilities

Good customer-service skills

Good verbal and written communication skills

Detail-oriented with strong ability to quickly adapt to changing priorities

Ability to meet deadlines

Ability to work efficiently in a fast-paced work environment

Basic skills in Microsoft Word and Excel

Working Conditions and Physical Requirements

Frequently remains stationary throughout a typical business day

Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

Occasionally positions self to access drawers and shelves of various heights

Frequently reaches for and handles paperwork and files

Constantly communicates with customers, coworkers, and management in-person and on the phone

Must be able to exchange accurate information

FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range

$20.50 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

EOE/Affirmative Action

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Colorado Job Application Fairness Act

Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation

This job opportunity is expected to close on July 7th,2025*

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Urgent Care Physician

Included Health • Denver, CO • 11min ago

Hospital & Medical

We're looking for a board-certified physician with broad clinical expertise and a passion for improving healthcare access and quality. You'll provide care to patients of all ages across a wide range of conditions, mainta...

11min ago

Go to Apply

Behavioral Health / Substance Use Nurse Care Manager, Adult

Included Health • Full-time • Denver, CO • 12min ago

Hospital & Medical

We're looking for Nurse Care Managers for our Care and Case Management team, who are passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading inte...

12min ago

Go to Apply

Senior Construction Estimator

Parsons Corporation • Westminster, CO • 1h ago

Trucking & Construction

In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional...

1h ago

Go to Apply

Senior Construction Risk Engineering Consultant

Zurich NA • Denver, CO • 1h ago

Trucking & Construction

Senior Construction Risk Engineering Consultant 124113 Zurich is currently looking for a Senior Risk Engineering Consultant for the Construction Casualty Lines of Business in our West region. This is a work from home rol...

1h ago

Go to Apply

Construction Regional Vice President, West

The Hartford • Greenwood Village, CO • 2h ago

Trucking & Construction

Specialty RVP - UQ05XE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and...

2h ago

Go to Apply

Account Executive

Convergint Technologies LLC • Centennial, CO • 2h ago

Sales & Marketing

Description This Posting is expected to remain open until: 08/01/2025 Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Account Executive to join our amazing culture. In this role,...

2h ago

Go to Apply

IAM Software Engineer

Humana • Denver, CO • 5h ago

IT & Engineering

Become a part of our caring community and help us put health first The IAM Software Engineer codes software applications based on business requirements. The IAM Software Engineer work assignments are varied and frequentl...

5h ago

Go to Apply

Software Engineer II

EBSCO Information Services • Denver, CO • 6h ago

IT & Engineering

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end...

6h ago

Go to Apply

Restaurant Leader

Taco Bell • Englewood, CO • 6h ago

Retail & Hospitality

Position Mission: As a Restaurant Leader, your primary focus is delivering exceptional customer service by ensuring high-quality products and service standards. You will maintain rigorous standards in product quality, se...

6h ago

Go to Apply

Medical Assistant

UnitedHealth Group • Denver, CO • 6h ago

Hospital & Medical

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growi...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.