Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.
Role Summary:
An EP&C Account Manager is primarily responsible for calling upon external Customer accounts to sell Summit products and services. Tasked with building and developing the EP&C business and sales nationally and internationally, the Account Manager will focus on developing and servicing new accounts. Responsible for assisting Summit's customers in person, over the phone, and Internet with Summit product questions, quotations, and orders. Exceptional service to external and internal customers is critical to success of a qualified Account Manager. Discretionary authority is used frequently to determine and provide customers product pricing, negotiate pricing with suppliers, purchase materials specific to customer orders and maintain service standards. Additionally, the Account Manager must effectively partner with CSR's, Counter and Warehouse Associates, or other Summit team members as needed to maintain levels of excellence throughout Summit.
What you will do:
Support the development, communication, and implementation of effective strategies and processes to support Summit's continued growth in the EP&C industry.
The position requires building and driving the EP&C business nationally and internationally.
Provide timely and accurate quote information and respond to customer requirements, challenges, issues, and information requests. Take ownership of these elements of the job to resolve customer concerns and encourage customer loyalty to Summit as efficiently and effectively as possible.
Partner with Summit team members to insure customer satisfaction is in place. Exceed the customer's expectation whenever possible and feasible.
Thoroughly understand all product capabilities, features, benefits, and equivalents as well as Summit market conditions, product warranties, and Summit services to further enhance the Customer's experience.
Proactively follow-up on customer orders, customer challenges, and needs. Write up orders from customers and give orders to CSR's for follow-up. Respond appropriately within scope of job, Summit capabilities, and customer desires.
Negotiate profitable pricing for customer orders, with both the customer and supplier.
Assist in collecting funds from accounts payable accounts whenever possible.
Assist CSR or other Summit associates whenever this would be helpful to teammates and customers. Adopt a "whatever it takes" approach to working at Summit. Continuously seek out areas where you can be of assistance.
Perform other related duties as assigned and as necessary depending on Summit location, customer needs, and workflow.
What you bring to the table:
Strong customer service orientation - both external and internal.
Unwavering commitment to Summit values and mission.
Excellent interpersonal and communication skills, oral and written.
Time Management - strong ability to organize and manage multiple priorities.
Process development and deployment.
Problem analysis and problem resolution at both a strategic and functional level.
Flexibility - ability to effectively adapt to change and thrive in a stimulating, hectic work environment.
Demonstrated strong work ethic.
Proven ability as a CSR or comparable position.
Familiarity with EP&C contracts, work, vendors and specification is desired.
Active participation in Summit training.
High School Diploma or Equivalent.
Must have a clear driving record and proof of current insurance.
Other things we like:
Extensive connections within the EP&C industry, especially within the design and engineering services.
Ability to evaluate the present and future needs within the EP&C industry both nationally and internationally.
Customer service experience in the electrical distribution industry.
Completion of EPEC Gold program.
Ability to perform duties with minimal supervision or guidance.
Computer/systems proficiency
Physical Challenges:
Ability to travel up to 25% of the time.
Consistent and regular use of phone, paper files, catalogs, and, computer software required. Regular, daily use of keyboard is necessary.
Must enjoy traveling to Customer sites, other locations to interact with Customer.
Must be able to perform the same physical tasks as that of a CSR, Counter, and Warehouse Associates.
Must have ability to operate standard warehouse equipment. Must have ability to drive a Summit vehicle or provide own, reliable means of transportation.
Ability to climb stairs.
Majority of job is located in "the field" working with Customer accounts. Some portion of time is spent in store/office area, however, must be willing to work majority of time on customer work sites.
All your information will be kept confidential according to EEO guidelines.
Not sure if this position is right for you? Click here (https://jobs.smartrecruiters.com/oneclick-ui/company/116349975/job/1365519130/publication/0?lang=en&sid=) to submit your information to our recruiting team.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive team where everyone feels valued and respected. We encourage applicants from all backgrounds to apply. If you require a reasonable accommodation in the application or hiring process, please contact our lead recruiter at (505) 346-2900 x 1224. Employment with Summit Electric Supply is at-will. This means that either the employee or the company can terminate the employment relationship at any time, with or without cause or notice. Your application and resume will be kept confidential and used solely for the purpose of evaluating your qualifications for this and other potential job opportunities within Summit Electric Supply. Employment is contingent upon successful completion of a background check.
