Front Desk Supervisor - Hotel

Lafrance Hospitality • Lowell, MA • 1d ago

Join us at the Courtyard by Marriott located in Littleton, MA located at 102 Constitution Ave. We are excited to add a new leader to our team.

We are currently looking for a self-motivated, guest-focused candidate to fill the position of Front Desk Supervisor. The ideal candidate will be welcoming, efficient & professional.

The Front Desk Supervisor (FDS) is responsible for the success of the front desk, ensuring efficiency, employee performance, and outstanding guest satisfaction. The FDS assists in all areas of the hotel to achieve and maintain Courtyard by Marriott, and Lafrance Hospitality standards. Duties include check-in/out, room assignments, handling payments, reservations, and guest communications.

Pay: $20-22 Per Hour

Responsibilities

Works to achieve a friendly atmosphere for fellow associates and hotel guests

Displays exemplary performance as an example for the staff to emulate

Performs training and revenue management strategies with the staff

Supervises Guest Representatives, Night Auditors and acts as Manager on Duty as needed

Produces accurate financial reports on time

Ensures that policy and procedure are followed and administered consistently

Understands local health and safety codes

Is knowledgeable about all brand standards

Maintains a positive, cooperative work environment between personnel and management

Requirements

Minimum 1-2 years hotel front desk experience, Courtyard, Marriott, and FOSSE systems preferred

Supervisory experience preferred but NOT required if you have hotel experience

Strong interest and willingness to develop sound managerial and team building skills, to lead a team effectively

Excellent communication, multitasking and organizational skills

Comfortable with hotel computer reservation systems

Ability to teach adult learners

Available to work a flexible schedule ( Nights & weekends ) and cover shifts as needed

Benefits

PTO & 401K

Health & Dental

Brand Wide Room Discounts

Company Wide Room Discount Program

90 day Review & Annual Review Program

Extensive Room for Growth

Paid Training

$16/HR Opening Team Members

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