Technical Account Manager

HENRY SCHEIN, INC. • American Fork, UT • 13h ago

This position is Remote

Job Summary

This position is responsible to proactively coordinate activities for all internal departments, external third parties, and new Enterprise customers to ensure a smooth systems implementation experience; training; initiating and organizing all customer contact and response for escalated issues; and regularly communicating with the customer base for general "PR" calls and updates regarding system enhancement and releases.

What you will do

Build long term relationships with clients

Be a trusted technology advisor

Understand customer's relevant business challenges and provide and develop expertise in a variety of industry concepts, practices and procedures

Identify areas within client IT environment and/or processes where TechCentral services could be utilized to a greater extent

Strong organizational skills with ability to strategically manage competing client demands

Identify sales opportunities through hardware lifecycle replacement, and analysis of day-to-day interactions with clientele

Manage virtual CIO service offerings, providing QBR presentations to enterprise clients

Manage all post implementation aspects of Enterprise accounts, including escalation handling, reporting, and other activities to ensure successful customer interactions and high levels of customer satisfaction.

Act as a point person for all customer escalation issues not resolved within a 24 hour period. Liaison responsible for directing and effectively communicating client issues and resolutions between the Enterprise team and the customer.

Participate in special projects and perform other duties as necessary.

Qualifications

Must have:

Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.

Typically a Bachelor's Degree or global equivalent in related discipline.

Good understanding of industry practices

Proficient with tools, systems, and procedures

Basic planning/organizational skills and techniques

Good decision making, analysis and problem solving skills with ability to multi-task

Excellent computer skills.

Excellent verbal and written communication skills.

Technical background in software and hardware required.

Understanding of Citrix, SQL, and Enterprise solutions preferred.

Proven leadership ability.

Good verbal and written communication skills

Good presentation and public speaking skills

Good interpersonal skills

Basic conflict resolution skills

Developing professional credibility

Ability to adapt quickly to unforeseen situations by taking concise, informed actions towards obtaining a resolution

The posted range for this position is $63,800 - $75,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 7.5% bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

A great place to work with fantastic people.

A career in the healthcare technology industry, with the ability to grow and realize your full potential.

Competitive compensation.

Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off... For full info follow application link.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably a ccommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Similar Jobs

Customer Service/Sales

Home Depot • Provo, UT • 3h ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

3h ago

Go to Apply

Customer Service/Sales

Home Depot • American Fork, UT • 3h ago

Management & Administrative

3h ago

Go to Apply

Customer Service/Sales

Home Depot • Saratoga Springs, UT • 3h ago

Management & Administrative

3h ago

Go to Apply

Customer Service/Sales

Home Depot • Riverton, UT • 3h ago

Management & Administrative

3h ago

Go to Apply

Manager Trainee

The Hertz Corporation • Provo, UT • 3h ago

Management & Administrative

The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as...

3h ago

Go to Apply

Customer Service/Sales

Home Depot • Sandy, UT • 3h ago

Management & Administrative

3h ago

Go to Apply

Account Manager I

Resideo • Lehi, UT • 13h ago

Management & Administrative

The LG Market Development Specialist is responsible for driving and advancing vendor, technology, and category strategies, programs, solutions, and training with customers and sales associates. The LG Market Development...

13h ago

Go to Apply

Strategic Account Manager

HENRY SCHEIN, INC. • American Fork, UT • 13h ago

Management & Administrative

This opportunity is remote within the United States. Job Summary Do you have demonstrated experience in managing a large, complex enterprise customer with ARR exceeding $1M/customer? If so, we are looking for a Strategic...

13h ago

Go to Apply

Director, Account Management

HENRY SCHEIN, INC. • American Fork, UT • 1d ago

Management & Administrative

Summary This position is responsible for establishing high profile relationships and directing competitive offering to capture, retain and expand named, key strategic accounts. Leads a team of Strategic Account Managers...

1d ago

Go to Apply

Director, Protection Services Operations Center - REMOTE

Molina Healthcare • Orem, UT • 2d ago

Management & Administrative

Job Description Job Summary Leads and directs team responsible for defining and applying the company's unified operational security objectives by working closely with the security leadership team, partnering with organiz...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.