Assistant Director of Strategic Marketing, Planning and Customer Care

University Of Vermont • Burlington, VT • 6h ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1275513

rAssistant Director of Strategic Marketing, Planning and Customer Care

rPosting Summary

rThe University of Vermont\'s Department of University Housing and Dining Services (UHDS) is seeking an Assistant Director of Strategic Marketing, Planning, and Customer Care to lead marketing, multimedia, and customer engagement efforts. Reporting to the Associate Director of Strategic Initiatives & Planning, this role drives strategic messaging, oversees digital and print content creation, leads University Housing\'s customer care team, and manages the department\'s online presence-including websites and social media-with a focus on accessibility and inclusivity.The position supports seven departmental units and partners with University Strategic Communications on key projects. Responsibilities also include supervising and supporting the customer service desk, coordinating communications during major housing events (Opening, Closing, etc.), and training staff on marketing and communications topics as well as onboarding new Salesforce users.

We\'re looking for a collaborative, creative leader passionate about student service, multimedia strategy, and inclusive communication. Join UVM and play a vital role in connecting students, families, and campus partners through thoughtful, mission-driven engagement.

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM\'s mission and advancing Our Common Ground values through the execution of their job duties.

rMinimum Qualifications (or equivalent combination of education and experience)

Master\'s degree in a relevant field with three to five years

progressive experience in supervision, student support, marketing, communications, customer service, or a related field.

Proficient in marketing principles, research, and multimedia

production.

Experience utilizing a Customer Relationship Management (CRM)

database for constituent and case management activities.

Strong organizational and project management skills. Exceptional

written and verbal communication abilities. Technical proficiency in web and graphic design, with familiarity in accessibility standards. Ability to manage multiple priorities, collaborate across teams, and maintain a strategic, data-driven approach to communications.

Demonstrated commitment to inclusive excellence and fostering a

collaborative multicultural environment required.

rDesirable Qualifications

r3-5 years of experience utilizing a Customer Relationship Management (CRM) database for constituent and case management activities.

rAnticipated Pay Range

r\$64,000-\$73,000/year

rOther Information

rSpecial Conditions

rOccasional evening and/or weekends required (if non-exempt position, may result in overtime), A probationary period may be required for current UVM employees, Background Check required for this position, External candidates must complete a 4-month probationary period

rFLSA

rExempt

rUnion Position

rNo

rJob Location

rBurlington, Vermont

rJob Close Date (Jobs close at 11:59 PM EST.)

r9/23/2025

rOpen Until Filled

rNo

rDepartment

rResidential Life/30452

rEmployee FTE

r1.0

rEmployee Term

r12

rFor full job description and to apply, visit https://www.uvmjobs.com/postings/80838

rjeid-71e14c55a55d5c41aa73daa9d6b2e3eb

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