If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We're responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service.
In this position...
You will be reporting directly to the Executive Director of Global Quality. Ford is seeking an experienced and dynamic leader to take on a pivotal role in transforming our warranty cost management and end-to-end processes. This is an exciting manager-level opportunity to make a tangible impact on product quality, customer satisfaction, and the bottom line, operating at the intersection of technical excellence, strategic thinking, and cross-functional collaboration.
What you'll do...
The Transformation Management Organization Manager is a pivotal manager-level role dedicated to revolutionizing Ford's approach to warranty management. This individual will lead strategic initiatives to identify, analyze, and optimize every stage of the warranty lifecycle, from issue detection to resolution, including customer solutions that improve efficiency while optimizing the customer experience. This role will project manage the change of how our field issue resolution system functions across the company to accelerate our improvements. Significant collaboration across functions will be required to pull everything together.
Job Responsibilities
As our Transformation Warranty Cost and End to End Process Technical Program Manager, you will be at the forefront of driving change. Your day-to-day responsibilities will include:
Establish and managing the governance of the workstreams that will deliver the improvement of our end-to-end field issue resolution process
Collaborating extensively with diverse teams including Engineering, Supply Chain, Warranty, Financial, Executive Leadership, Manufacturing, Launch, Field Service, Dealerships, and Customers , to align on deliverables, timelines, action plans and KPIs to measure progress and ensure delivery of the overall project objectives.
Defining, tracking, and reporting on key performance indicators (KPIs) related to warranty cost, process efficiency, and quality improvements, providing regular, insightful updates to executive leadership.
Driving the adoption of new methodologies, tools, and systems to enhance data analytics, predictive capabilities, and proactive issue resolution within warranty management.
Championing a culture of continuous improvement, challenging existing paradigms, and fostering innovative solutions to complex quality and cost challenges throughout the organization.
Demonstrating exceptional resilience and adaptability , effectively navigating ambiguous situations, managing competing priorities, and responding strategically to unexpected obstacles or evolving business needs with a positive, problem-solving mindset
You'll have...
To excel in this role, you'll need a robust blend of technical expertise, leadership skills, and strategic thinking:
Bachelor's degree and 8+ years' experience
Exceptional Program Management Prowess: A proven track record of successfully leading large-scale, complex technical programs from conception through execution and closure, preferably within an automotive or other large-scale manufacturing environment.
Outstanding Communication and Influence: Superior ability to articulate business concepts clearly and concisely to diverse audiences, including executive leadership, and to influence cross-functional teams without direct authority
Strong Cross-Functional Collaboration: Proven ability to build strong relationships, foster collaboration, and drive alignment across various departments (e.g., Engineering, Manufacturing, IT, Finance, Service, Purchasing, Supply Chain, and Dealership Networks).
Change Leadership: A demonstrated ability to champion and drive significant organizational change, overcoming resistance and ensuring successful adoption of new processes and initiatives across a large, complex organization
Expertise in Process Optimization: Strong understanding and hands-on application of process improvement methodologies (e.g., Value Stream Mapping, Lean) to re-engineer end-to-end workflows and achieve measurable improvements.
Strategic & Systems Thinking: The capability to conceptualize complex systems, understand interdependencies across various functions, and develop long-term strategic roadmaps for quality and cost transformation.
Even better, you may have...
While not strictly required, candidates with the following experience will be particularly well-suited for this role:
Direct experience in automotive warranty processes, quality engineering, or service operations, specifically within a large-scale OEM.
Advanced certifications such as Project Management Professional (PMP), Lean Six Sigma Black Belt, or equivalent.
Experience leveraging advanced analytics, machine learning, or artificial intelligence to predict, prevent, and mitigate warranty issues.
Program management experience, working with diverse global teams.
Prior experience in a consulting role focused on operational efficiency/waste reduction within a large enterprise.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here: https://fordcareers.co/LL5NonHTHD (https://urldefense.com/v3/\_https:/fordcareers.co/LL5NonHTHD\\;!!N\LtwI-RPugbI9wg0dJn!BS01zyl13wQ4BCR3lP9UDt95nSX6Fis8MYo3hYuT3jkvb9ixZ0i5IWhBULGqc0f8-6WvmQqn1kaiIDU$)
This position is a leadership level 5.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
LI-Hybrid
LI-AZ1
Requisition ID : 47692
