Description:
The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Retail Assistant & E-Commerce Coordinator to join our Lifestyle Group where you will be part of a team of professionals who love what they do. In this role, you will provide superior service in all guest interactions, inventory control, and administration of e-commerce and retail in coordination with the Retail Manager.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another and our commitment to a culture that promotes empathy and respect.
We're proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally.
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription.
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption.
Paid Time Off, Medical, Dental, Vision, 401K with company match.
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
The Role
Reporting to the Retail Manager, Bunkhouse & JdV, the Retail Assistant & E-Commerce Coordinator is responsible for providing superior service in all guest interactions, inventory control, and administration of e-commerce and retail in coordination.
Responsibilities will include:
Address and fix any issues the properties are experiencing with Shopify, including issues with shipping, payments, website updates, updating website pages and general info, etc.
Regularly refresh each property's website, including updating layouts, lifestyle photos, copy, product photos, product descriptions, core collections, seasonal collections, etc.
Work with the Retail Manager to plan gift shop and minibar product assortments for each hotel that represent the property brand and company vision.
Assist in vendor sourcing, product selection and development of custom goods.
Act as a liaison between the hotels, retail vendors and corporate office.
Manage administrative duties related to buying - ordering, tracking production, and payments.
Help develop retail specific sales and marketing strategies, including social, eblast content and press pitches.
Track sales of both in-store and online product with monthly, seasonal and year end reports, as well as project and event recaps.
Lead monthly retail meetings with General Manager and on-property retail representatives to resolve any ordering or inventory issues.
Work with General Managers to ensure on-property retail staff have product knowledge and sufficient training to successfully sell merchandise.
Style and refresh merchandise and retail displays.
Pull monthly retail reports for marketing memos sent out to property owners, including top 5 best-sellers by quantity, top 5 best-sellers by revenue, and Shopify analytics.
Coordinate all new product photography with photographer, including:
Create shot list with Retail Manager;
Pick up products from properties;
Deliver products to photographer;
Return products to properties;
Manage invoices from photographer;
Add new photos to websites as they come in.
Coordinates Lifestyle photo shoots of retail merch with properties, including;
Create shot list with Retail Manager and Content Director;
Work on-site during photo shoots to style photos;
Slot photos into social calendar as they come in.
Maintain folders of retail e-commerce photos and lifestyle photos organized.
Collaborate with marketing team to select photos and suggest copy for weekly Instagram posts.
Track e-commerce trends across all property websites.
Communicate clearly and authentically with online customers.
Assist in the development and implementation of special projects, i.e. Holiday sales, press kits, pop ups, etc.
Always ensure open lines of communication with all departments and upper management via email, Basecamp, meetings, etc., to ensure all needs of the hotel are met.
Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor and assist implementing corrective measure when necessary.
Qualifications:
Qualifications
Experience Required
3 years experience in Retail Industry preferred.
High School Diploma or General Education Degree (GED) required, College Degree preferred.
Excellent verbal, written, graphic communication and interpersonal skills.
Strong organizational skills.
Proven track record of ethical conduct.
Problem solving / Analytical thinking skills.
Computer proficiency: MS Office, Excel, PowerPoint, Basecamp, Shopify, Outlook.
Inventory management experience required: COGS, Margins, and budgeting.
Positive attitude and a keen eye for detail.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We Welcome You
Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Primary Location: US-TX-Austin
Organization: Bunkhouse Corporate Office
Pay Basis: Yearly
Job Level: Full-time
Job: Marketing
Req ID: AUS009470
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
