Account Manager II - Retail, Card, Multichannel Customer Service

JPMorgan Chase • San Antonio, TX • 21h ago

Join JPMorganChase as an Account Manager II and be the primary liaison for our clients, delivering exceptional service for complex products. Use your analytical skills to provide insights and solve problems while maintaining strong client relationships. Your innovative thinking will drive improvements and generate new ideas. At Chase, you'll make real impacts on our customers and thrive in a creative, dynamic environment where each day brings new challenges and opportunities.

As an Account Manager II within JPMorganChase, you will be the primary liaison for clients with intricate products or services, ensuring their needs are met with the highest level of customer service. Your role will involve leveraging your broad knowledge of account services to provide advice, support, and innovative solutions to complex situations. You will be expected to analyze data, identify gaps, and use your strategic thinking to make decisions that have a direct impact on our department's outcomes. Your expertise in conflict management and computer literacy will be crucial in troubleshooting problems and processing transactions. As a team leader, you will mentor and coach your colleagues, fostering an inclusive environment and promoting collaboration to achieve common goals. Your role is pivotal in driving customer satisfaction and contributing to the firm's success.

Job responsibilities

Analyze and interpret complex client data to provide insightful recommendations, leveraging your expertise in data analytics.

Manage high-touch client relationships, utilizing your advanced customer service skills to address inquiries, troubleshoot problems, and handle complaints.

Identify and resolve conflicts or potential conflicts of interest, applying your expert conflict management skills to facilitate discussions and create optimal solutions.

Lead and mentor a team of colleagues, using your advanced skills in team building, coaching, and delegation to foster an inclusive and collaborative environment.

Drive innovation within the team, challenging the status quo and encouraging creative thinking to deliver solutions that add value to our clients and the firm.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in managing complex client relationships in a financial services setting.

Proven ability to analyze and interpret complex data sets to provide insightful recommendations and drive strategic decision-making.

Demonstrated proficiency in using advanced computer systems and technology to perform tasks, solve problems, and communicate effectively in a professional setting.

Experience in leading and mentoring a team, with a focus on fostering an inclusive and collaborative environment.

Proven track record in driving innovation within a team, challenging the status quo, and encouraging creative thinking to deliver value-added solutions.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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