Part Time Retail Customer Service Manager

Michaels • Florence, SC • 4d ago

Store - Florence, SC

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Cashier

Pilot Company • Florence, SC • 1w ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.12 - $14.05 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1w ago

Go to Apply

Deli Baker

Pilot Company • Florence, SC • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Wendy's Team Member

Pilot Company • Florence, SC • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Electrical Maintenance Engineer

WestRock Company • Florence, SC • 1w ago

Retail & Hospitality

Electrical Maintenance Engineer - Florence, SC The opportunity: The Electrical Maintenance Engineer will provide technical expertise and support to Maintenance and Operating departments. They are focused on planning, des...

1w ago

Go to Apply

Restaurant General Manager

Pilot Company • Florence, SC • 2w ago

Retail & Hospitality

Company Description UP TO $70K + BONUS BASED ON EXPERIENCE Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six...

2w ago

Go to Apply

Restaurant Assistant Manager

Pilot Company • Florence, SC • 2w ago

Retail & Hospitality

Company Description UP TO $60K + BONUS BASED ON EXPERIENCE Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six...

2w ago

Go to Apply

Retail Merchandiser

Acosta Group • Florence, SC • 3w ago

Retail & Hospitality

Job Posting CROSSMARK is seeking an energetic, creative individual to execute a variety of merchandise and product services at major retailers near you. Enjoy a part-time, flexible schedule while learning about your favo...

3w ago

Go to Apply

Electrical Maintenance Planner

WestRock Company • Florence, SC • 3w ago

Retail & Hospitality

THE OPPORTUNITY: The E&I Maintenance Planner provides for the effective use of personnel, materials, and machine downtime to maintain production equipment availability and performance at satisfactory levels through t...

3w ago

Go to Apply

Truck Driver CDL B Solo Regional

Ryder System • Florence, SC • 19h ago

Trucking & Construction

Position Description Immediate opening for a SOLO Class B CDL Regional Truck Driver and we want the right Driver to join us in Florence, SC For more Details Call Donneva or Text "Florence" to 904-541-9290 https://RyderCa...

19h ago

Go to Apply

ADMINISTRATIVE ASSISTANT

Adecco US, Inc. • Florence, SC • 19h ago

Management & Administrative

Olsten Staffing is currently recruiting for an Administrative Assistant for the Florence, SC area. Job Opportunity: Administrative Assistant (ACE Program) We are seeking a detail-oriented Administrative Assistant to supp...

19h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.