Description
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply technology advances in robotics and software to solve real-world issues that will transform our customers' experiences in ways we can't even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and guidance needed to invent with us in ways that are rewarding, fulfilling and fun.
Amazon Robotics is seeking Tech Infrastructure Program Manager, who will be part of the Global Safety & Support (GSS) Retrofit team. This role will drive hardware and software retrofit programs for the Amazon robotics fleet deployed across the network. The retrofits will aim to improve the performance, reliability and safety of the deployed robotic and automation systems. Working closely with various stakeholders across amazon such as hardware and software engineering, configuration management, supply chain, finance, reliability and maintenance engineering, operations, safety and compliance teams. We are looking for an someone who possess a blend of customer-facing and technical skills, and will own retrofit programs/projects from ideation through execution and validation. Successful candidates will possess a blend of strong technical aptitude, trouble-shooting capabilities and customer-facing skills, along with a passion for latest technology.
Key job responsibilities
Developing processes to implement product upgrades on fielded Amazon Robotics products
Strategize, implement, and maintain program initiatives that adhere to organizational goals
Oversee multiple projects, and ensure all program goals are achieved
Own problems through resolution, engaging the correct technical subject matter experts
Identifying opportunities for continuous improvement, and driving changes to them
Applying Lean Manufacturing concepts to decide the best course of action for each product upgrade and field retrofit
Manage budget and funding channels for the program
Create Model Change Management (MCM), workflow and templates for change execution
Write execution white papers for large scale retrofit projects, that serve as communication to AR and customers
Manage program risks through apt actions and communications, working with cross-functional team and stakeholders to identify and resolve blockers and ensure smooth operation of the program
Clear and concise communication strategies for status updates to management
Manage escalations to higher ups to ensure program risks mitigation
Includes 30%-40% travel. Mostly Domestic and partly international
A day in the life
A typical day in a life of TPM involves, analyzing projects and risks associated with their planning and execution, engaging critical stakeholders of the business and problem solve any blockers identified. Plan execution of retrofits working with multiple stakeholders, and ensure communication strategies are in place. Participate in daily team stand ups to communicate status of the programs and raise necessary risks to leadership. Engage with team members and identify improvement opportunities in existing processes. TPMs ensure all program goals are achieved through daily monitoring of milestones
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The AR GSS Retrofit Program Management team is responsible for managing the execution of hardware and software changes to AR technologies. these retrofits address safety concerns, supplier quality issues, field upgrades, and other design changes that add value to an AR product. Retrofit work can be executed at active Amazon Robotics fulfillment centers, Amazon Robotics inventory warehouses. The team consists of helpful and highly motivated people working together cohesively to accomplish the organizational goals
Basic Qualifications
3+ years of technical infrastructure management experience
Experience with varying scenarios of infrastructure builds
Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
2+ years of technical product or program management experience
3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience working directly with engineering teams
2+ Experience with Project management tools such as Asana or similar.
2+ Experience leading highly technical projects/programs with cross-functional teams
2+ Experience with process engineering and lean manufacturing techniques, time studies analysis, continuous improvement
Preferred Qualifications
Degree in business administration or related field
Knowledge in programming languages
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
