Salesforce - Commerce Cloud B2B Functional - Senior Consultant

Deloitte • New York, NY • 6h ago

Salesforce Commerce Cloud B2B Functional Senior Consultant

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.

You understand what it takes design and make complex Salesforce eCommerce solutions happen, and you'll have a firm hand on the controls every step of the way.

You'll help clients define their eCommerce requirements by leading and facilitating workingsessions to gain an understanding of the client's current state processes and technology in the eCommerce space as well as supporting the implementation that follows.

If you like to design leading-edge solutions, you will help clients unlock the business value ofSFCC (Salesforce Commerce Cloud), specifically Salesforce B2B Commerce Cloud.

In this role, you'll:

Lead project discovery workshops, both on-site and remotely

Assess client business requirements and work closely with the Technical Architect/Lead to provide long-term functional solutions based on the applicable Salesforce platform best practices

Communicate platform capabilities and limitations to clients effectively

Identify client process pain points and gaps in best practices

Create and socialize feature and technical roadmaps

Drive client functional requirements and eCommerce best practice adoption

Author & review functional specification documentation and user stories for implementations and other large projects

The Team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications:

Required

5+ years of IT experience

2+ years of experience with Salesforce B2B Commerce Cloud (CloudCraze)

Experience facilitating functional discovery workshops

Experience with implementing payment processing features

Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available.

Preferred

Experience with Agile delivery methodology

Experience with end-to-end implementation delivery

Experience leading functional workstreams

Experience with technical strategy

Experience with team management

Experience working in a professional services firm or working in a client service environment

Experience with help client manage customizations for Salesforce B2B Commerce Cloud

Experience with Customer Relationship Management (CRM) Systems

Information for applications with a need foraccommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107600 to $198400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.