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Job Description :
Summary
The Group Operations Manager plans, organizes, controls, manages, and coordinates all functions for a group of FMS branch locations under the oversight of the Director of Operations (DOO). This position participates in strategic planning with the DOO and the VP of Operations and is responsible for budgets, profit and loss, expenditures, parts inventory and equipment, management of the assigned personnel; maintenance management, managing customer relationships and key customer metrics; management of key quality and compliance metrics; and management of key asset related metrics.
This position will collaborate with different teams across the organization to achieve overall business objectives. Collaborative relationships may include: Director of Sales (DOS) and/or Manager of Sales (MOS), Director of Rental (DOR) and/or Manager of Rental (MOR), Director of Quality Assurance (DQA) and/or Manager of Quality Assurance (MQA) and HR and other region staff positions
Essential Functions
LABOR MANAGEMENT: Manage resources including coordination of people, budgets and supplies, providing proactive guidance as well as communication to senior management forecasted needs and planning for both short-term and long-term requirements of businessEffectively manage total labor hours applied in maintenance and related service activities for all domiciled vehicles, including effective management of in-sourced vs. outsourced laborUtilize sound business/process disciplines and adhering to Company defined Standard Operating Procedures and other initiatives to maximize labor productivity and efficiency while meeting or exceeding all customer quality-related requirementsEffectively manage both union and non-union locations to create and maintain a talented, motivated, industry leading technical workforceMaintain safe, environmentally compliant work practices, conditions and facilities, and driving a high priority safety culture through all levels of the work forceDevelop, coach and manage the performance of direct reports across multiple locations
FINANCIAL & ADMINISTRATIVE MANAGEMENT: Review financial statements, operations reports and other performance data to measure productivity and efficiency; prioritize issues and identify action plans for improvementFull P&L responsibility for business/operations of assigned branchesManage maintenance costs and budgets, and holding all branch locations responsible for meeting maintenance cost budgets and overall profit responsibilitiesUtilize productivity and effective labor management disciplines to optimize overall net maintenance costs (running costs + unallocated maintenance)Maximize revenue and margin or all product lines as well as at the Operating Profit levelManage and optimize business unit overheadsEffectively manage parts and tires inventoryEnsure receivable collections and minimize DRO along with Region Finance Director and other BU personnel as appropriateCoordinate & oversight of all administrative processes for assigned branches
CUSTOMER MANAGEMENT: Translate corporate strategies into operational priorities; convey simple direction to employees, vendors and customers; create open two-way dialogue to obtain feedbackUse computer systems and business processes to schedule work and direct maintenance and customer service activitiesSolve complex problems, using data and trends, employee information, and first-hand observation/inspection of maintenance activitiesManage operations-related initiatives to ensure the highest levels of service and retention of customersDevelop and maintain relationships with key BU customers, and actively engaging with Sales organization on customer-related initiatives
FLEET AND FACILITY ASSET MANAGEMENT: Oversee operations-related asset management activities and metrics (e.g, inservice cycle times, outservice cycle times, out of service and sub %, etc.)Work with Asset Management organization to effectively manage life cycle of vehicle assets and optimize overall earnings and ROA for the CompanyWork with the Corporate Real Estate organization to optimize facility asset management, infrastructure and related costs, including consulting and negotiating with vendors, landlords, real estate agencies and city zoning agencies, etc.
QUALITY AND COMPLIANCE MANAGEMENT: Contribute to and implementing change initiatives to meet company goals; capable to build and communicate a solid case for change; able to gather feedback from stakeholders and act responsibly in-between DOO and employees as needed to achieve change outcomesMeet or exceed all elements of the Company's quality-related scorecardsEnsure that all locations are operating in compliance with established Company Standard Operating Procedures and executing all corporate initiativesEnsure that all locations are meeting or exceeding process and facility standards as developed by the Quality Assurance/Maintenance Standards organizationEnsure that all parts and related purchases are conducted through approved Company procurement programsEnsure that all breakdowns and service calls are handled in accordance with Company policy and BU meets or exceeds established metricsMeet or exceed all safety-related metrics
Additional Responsibilities
Performs other duties as assigned
Skills and Abilities
Building strong strategic relationships, able to resolving disputes
Set goals/manage performance, and built talent
Competitive, Focus on execution, pushing for sustained performance improvement; capable to implement change
Empowering leadership, recognition and appreciation, supportive and inclusive
Clear Communications with employees, customers, vendors and peers Concise, factual and influential communicator
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Ability to build strong customer relationships
Effective interpersonal skills
Effective negotiation skills
Excellent collaboration and team building skills
Ability to analyze and interpret financial data
Ability to manage conflict and reconcile differences
Demonstrates problem solving skills
Ability to present information and ideas clearly and understandably to others
Ability to listen, write, and speak effectively Inform, explain, and give instructions
Ability to achieve effective results by assigning tasks to others
Ability to effectively plan and develop long-range strategies that successfully accomplish objectives
Productivity\Ability to think strategically and understand business planning
Demonstrates time management and priority setting skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to exert influence on changing the status quo and exercise leadership in bringing about new directions
Highly thorough and dependable
Ability to find solutions to problems using creativity, reasoning, and past experiences along with the available information and resources
Ability to work within tight timeframes and meet strict deadlines
Lean Six Sigma/Kaizen advanced required
Financial statements, terms, and related source documents advanced required
Maintenance Operations, Rental, Asset Management, Sales and Safety Transportation industry knowledge advanced preferred
Qualifications
Bachelor's degree required in business, transportation or equivalent work experience
Master's degree preferred in operations management or other business related discipline
Five (5) years or more in managing operations in a Fortune 500 company. Experience should include but not be limited to; managing processes, recruiting and developing talent, explaining operations processes to clients and employees, solving problems, and managing in a technical environment including multi-site responsibility. required
Lean Six Sigma/Kaizen advanced required
Financial statements, terms, and related source documents advanced required
Maintenance Operations, Rental, Asset Management, Sales and Safety Transportation industry knowledge advanced preferred
DOT Regulated: No
Job Category: Operations and Support
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or @type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
120000
Maximum Pay Range:
140000
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat @type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
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