About this role:
At Wells Fargo, we are looking for talented people who will put our customers at the center of Everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo is seeking a positive, energetic individual with a passion for applying skills and learning new skills in a role with a wide variety of tasks focused on account management, supporting the needs of the customer while addressing account risks.
Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .
In this role, you will:
Manage customer inquiries, payment performance and disputes
Provide support regarding portfolio payment performance, potential or emerging risks in conformity with business risk appetite, credit culture and policies and procedures
Make decisions and resolve issues to meet business objectives
Interpret policies, procedures and compliance requirements
Receive direction from supervisors and exercise independent judgment while developing understanding of the portfolio management responsibilities and the credit functions, analytical tools, policies, procedures and compliance requirements.
Collaborate and consult with managers, functional colleagues, and stakeholders to meet customer and business needs, minimize portfolio risk, and maintain compliance with policies.
Daily account management and prioritization of a wide range of tasks
Escalate risk concerns to management timely, making recommendations on what actions are necessary to reduce risk.
Participate in less complex consulting services and identify opportunity for providing credit and portfolio expertise
Identify and assess credit performance, as well as potential and emerging risks, and partnering on credit and portfolio strategies within the scope of responsibilities
Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in portfolio management
Required Qualifications:
2+ years of Portfolio Management/Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
4-year college degree preferably in Finance, Accounting, Business Administration or related field
Inventory Finance experience
Commercial Banking experience
Strong Customer Service Skills
Experience working with multiple stakeholders
Job Expectations: ?
Posting may come down early based on applicant volume
This position is not eligible for Visa sponsorship
This position offers a hybrid work schedule-4 days in the office and 1 day remote
Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards
CommercialBank
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
$73,100.00 - $143,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
6 Jul 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-468075
