Gordian is looking for an Account Manager based in the NYC area who demonstrates professionalism, and construction knowledge and delivers results through their expertise while using Gordian's extraordinary construction data and software. The primary responsibility for Gordian Account Managers is to provide support, and training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area
JOC is a procurement method and construction process that helps federal, state, and local governments, schools, hospitals, higher education institutions, and others maximize efficiency, optimize cost savings, and increase construction quality.
Primary Responsibilities
Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals
Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
Manage multiple accounts; develop positive working relationships with all customers.
Drive client retention, renewals, upsells and client satisfaction.
Work closely with Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff.
Work closely with to determine root cause of customer success and failures and drive requirements for process enhancement and development as needed.
Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
Provide input on new processes and workflow as needed.
Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
Work closely with Finance on billing setup and invoicing.
Provide project support including scope development, material take-offs from plans and specifications, proposal review, and construction management.
Participate in Budget development and management, revenue forecasting
Work with Sales and Business Operations team to develop annual program usage and benchmark report.
Position will be on-site at client offices in NYC.
Experience Required
Bachelor's Degree in Engineering, Architecture, Construction Management, or a related field, or comparable work experience
5+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management
Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development
High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects in development and in the field simultaneously
Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
Proficient with Microsoft Office products, including Word, Excel, ability to develop and generate custom tracking documents and reports
Background in construction documentation and administration preferred, but not required
Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements.
The ability to travel 50-75% within assigned geographic area.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Gordian
Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 81,200.00 - 150,800.00
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 81,200.00 - 150,800.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
