Gas Operations Manager - Analytics & Process)

Aqua America, Inc • Pittsburgh, PA • 3d ago

Reference #: R5153 Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Internal Posting Title: Gas Operations Manager

Oversees business analytics and supports compliance programs, such as Leak Survey and UFG, by integrating data-driven decision-making into field operations and advancing enterprise-wide performance, safety, and regulatory goals.

Principle Duties include: Lead centralized analytics team supporting multiple business units. Oversee compliance-driven programs such as Leak Survey and support UFG tracking, ensuring regulatory adherence and performance visibility. Partner with field leadership to embed data-driven decision-making into daily operations. Identify and implement opportunities to modernize and streamline reporting processes. Provide strategic leadership, coaching, and mentorship to the analytics team. Develop and maintain performance metrics and operational scorecards aligned with business goals. Maintain consistent communication with operations staff and leadership to support project execution and operational decision-making. Standardize reporting processes and tools to ensure timely, accurate, and actionable insights. Conduct regular reviews of team performance and work products to ensure compliance and goal achievement. Monitor field operations for consistent execution of procedures and standards. Assist in the technical training and professional development of employees. Promote a culture of safety, accountability, and continuous improvement.

Knowledge, skills and abilities: Strong knowledge of applicable policies (including SOPs), practices, and procedures as well as federal codes, PUC, DOT rule and regulations, and process/subject matter expert. Exceptional skills in Microsoft software, Excel formulas, databases, Ventyx and other internal systems Strong planning, writing, organizational, project, and data management skills. Advanced analytical and decision-making abilities. Exceptional leadership skills, including written/verbal communications, and interpersonal relationships. Experience with cross-functional teams and supporting centralized analytics or compliance functions. Proficiency in developing and interpreting performance metrics, scorecards, and/or dashboards. Ability to translate complex data into actionable insights for field and executive leadership.

Working conditions: Travel approximately 75% to work sites of PNG, external customers and travel beyond Pittsburgh representing PNG; primarily an office environment.

Experience/Education Requirements: Minimum of 10 years related experience. Minimum of 8 years demonstrated success in a leadership role. Demonstrated success in project management and analytical projects Bachelor's degree in Engineering, Business Administration or related field required.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012). To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to: Family members cannot result in a supervisor/subordinate reporting relationship Family members cannot work in the same department.

Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

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