IT Operations Manager
Date Posted: Jun 26, 2025
Requisition ID: 461827
Location:
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Management Performance Hub (MPH)
The Management Performance Hub (MPH) provides analytics solutions tailored to address complex management and policy questions enabling improved outcomes for Hoosiers. We partner with state agencies to leverage data in innovative ways to facilitate data-driven decision-making and data-informed policymaking.
Role Overview:
We are seeking a highly skilled and motivated IT Operations Manager to join our team. The successful candidate will be responsible for supervising the general IT Support team, ensuring smooth and efficient operations across various technology projects and teams. This role requires a strong ability to troubleshoot, communicate effectively, delegate tasks, and follow up on progress.
Key Responsibilities:
Supervise the general IT Support team across a variety of focuses including Linux, Database technology, cyber security, and cloud environments.
Manage and oversee various technology projects to ensure timely and successful completion.
Provide leadership and guidance to team members, fostering a collaborative and productive work environment.
Troubleshoot and resolve technical issues, ensuring minimal disruption to operations.
Communicate effectively with team members, stakeholders, and other departments to ensure alignment and clarity on project goals and progress.
Delegate tasks appropriately and follow up to ensure completion and quality of work.
Salary Statement:
The salary for this position traditionally starts at $93,002.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
Assist the IT Director in developing current and long-range direction of technology in accordance with the direction of the agency.
Assist the IT Director in setting policies and procedures, technical standards and methods and priorities for information systems activities.
Assume director's responsibilities in their absence.
Dispense technical advice, guidance, direction, and authorization to carry out major plans and procedures.
Analyze new technologies and make recommendations.
Assist the executive team in the budgeting process
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Monitor time and dollar expenditures to ensure projects and budgets meet established targets
Represent the agency's information technology division at events and meetings
Assist in the budgeting process with agency senior management for the information technology division.
Coordinates, reviews, analyzes, and makes recommendations related to requests for proposals of information technology/security projects, ensuring that proposals comply with technical specifications and other IT strategic objectives.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
a Bachelor's Degree and 1+ year of experience in Computer Science, Information Technology or a related field, or
an Associate's Degree and 3+ years of experience in Computer Science, Information Technology or a related field, or
at least 5+ years of relevant experience in Information Technology or a related field, applying the below, outlined knowledge, skills, and abilities in a similar role.
Related certifications and coursework may be considered for education or experience.
Extensive knowledge of information technology, information security, information management, project management, and/or business management.
Ability to bridge technology and business goals to provide productive solutions.
Broad knowledge of all information technology disciplines and general business theory.
Considerable knowledge of the organization and management of state government.
Ability to negotiate complex and large sum agreements with other agencies, divisions and outside vendors.
Effective communication skills.
Ability to frame issues based on the policy implications associated with managing what is otherwise a very technical discipline.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may provide direct supervision for one or more staff members.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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