Account Manager (Order Entry)

Aston Carter • Harvey, IL • 2d ago

Job Title: Account Manager (Order Management)Job Description

We are seeking a dedicated Account Manager with a strong background in order management to join our dynamic team. This role involves managing all order-related tasks, providing excellent customer service, and collaborating with various departments to ensure smooth operations.

Responsibilities

Manage all order-related tasks, including entry, tracking, invoicing, and release for shipment.

Handle EDI orders and maintain relevant cross-reference tables.

Provide order status updates to agents and customers.

Maintain frequent communication via email to manage orders, inquiries, and follow-ups.

Gather and assess information to address inquiries and complaints efficiently.

Collaborate with departments like demand planning, pricing, traffic, quality, and accounts receivable.

Assist promptly with issues like damaged or mis-shipped items.

Investigate and resolve deductions.

Complete Certificates of Conformance as needed.

Monitor and maintain pricing levels and quotes across orders and product lines.

Prioritize orders based on distribution facility needs.

Manage regional territory and standard agent processes.

Perform other duties as assigned.

Essential Skills

Account management and inside sales support experience.

2-3 years of experience in a manufacturing environment with a customer-oriented profile.

General understanding of supply chain processes.

Inside Sales, Customer Service experience (not call center), with an operations background .

Ability to solve complex problems independently.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Experience with CRM software.

Additional Skills & Qualifications

Understanding of logistics, shipping processes, and terminology is a plus.

Experience with Salesforce is a plus.

Strong relationship-building skills.

Excellent verbal and written communication abilities.

Exceptional planning, tracking, and organizational skills.

Strong mathematical skills.

Ability to work independently and as part of a team.

Excellent multitasking and deadline management skills.

Positive attitude and strong problem-solving abilities.

Work Environment

The position operates within a cubicle environment with a shift from 8am to 5pm. The role is part of the Electrical Team. While the office may not be the most modern, it fosters a collaborative and supportive team environment. The company is committed to providing a healthy work-life balance, supported by comprehensive benefits and wellness programs.

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harvey,IL.

Application Deadline

This position is anticipated to close on Jul 10, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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