Vice President, Fraud Risk Product Delivery Manager

JPMorgan Chase • Columbus, OH • 2d ago

Job Summary

Connected Commerce is a new and innovative line of business, designed to expand Chase's business ventures beyond core financial services. We are focused on building the future of Chase's digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful - all in service of our core mission to help customers make the most of their money. As part of the Risk Management team, you are at the center of keeping our customers and these businesses strong and resilient. Our culture in Risk Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

Our culture is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Product Delivery Manager in Fraud Risk you will interact with stakeholders serving as a liaison between scrum teams and business end-users to identify and design optimal solutions. You will coordinate large scale product initiatives working with area product leads from initiation through implementation, communicating and coordinating with stakeholders across the firm to work toward the best possible outcomes. You are both customer and execution focused and equally passionate about solving business problems through innovation and modernization. If you possess strong project management and communication skills and enjoy managing a product roadmap with multiple stakeholders, you may want to keep reading.

Job Responsibilities

Partner with Fraud Risk product owners, data scientists, and fraud strategists on various cross product initiatives to facilitate and drive customer focused solutions across the organization

Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap

Establish and maintain strong working relationships with project workstream leads, business stakeholders, Technology, Operations, peers, subject matter experts and others.

Operate as the voice of the area product, producing or contributing to various reporting needs, and facilitating meetings at the business, operational and project levels; has the ability to frame messages for different audiences and \"tell the story\"

Ensure project tracking and documentation is maintained; ensure Product adheres to CCB Agility control guidance.

Drive project and process methodology, data governance and CCB agility control standards consistency and maturity across the team

Influence a culture of community and inclusivity across the team and department

Required qualifications, capabilities, and skills

Experience in project management in financial services

Well versed in agile project management, including use of agile project management tools (i.e. Confluence, JIRA, Jira Align, etc.)

Advanced/strong client experience skills across a large scale highly matrixed organization with ability to influence and drive product alignment using customer insights

Understanding of data-driven product development

Strong, clear, and concise written and verbal communications with ability to edit and prepare executive level communications with fast moving pieces of information.

Self-motivated, tenacious with excellent time management/prioritization skills

Preferred qualifications, capabilities and skills

Experience working with CCB Data Governance requirements

Bachelor's degree preferred

Preferred certifications Project Management or Agile

Ability to develop and communicate product development business cases using financial models

Experience working with globally distributed scrum teams a plus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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