At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that
make people feel special.
DUTIES AND RESPONSIBILITIES
Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results.
Make recommendations for corrective action as needed.
Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of restaurant
inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish
supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control
costs.
PEOPLE
Interact with outside contacts:
o Guests - to ensure their total satisfaction
o Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service
issues, to resolve any vendor performance issues, etc.
o Regulatory agencies - regarding safety and compliance matters
o Other contacts as needed (professional organizations, community groups, local media)
Promote teamwork and quality service through daily communication and coordination with other
departments. Key departmental contacts include Sales and Marketing, Catering, Banquets,
Housekeeping, Maintenance and Guest Services.
Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance
with company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to
effectively carry out their job functions.
GUEST EXPERIENCE
Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Maintain appropriate
service recovery guidelines in order to ensure total guest satisfaction.
RESPONSIBLE BUSINESS
Supervise day-to-day shift activities of one or more food and beverage outlet(s). Schedule employees to
ensure proper shift coverage. Assist in communicating and enforcing policies and procedures.
Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational
condition and is cleaned on a regular basis. Ensure that all restaurant facilities are cleaned, vacuumed,
and properly stocked according to anticipated business volumes. Notify Engineering immediately of any
maintenance and repair needs.
May serve as Manager on Duty
Perform other duties as assigned.
ACCOUNTABILITY
Assists with the supervision of a number of service employees such as wait staff, buspersons, cashier/greeters, in
one or more food and/or beverage outlet(s) in a large, full-service, luxury, or resort hotel.
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent and one year supervisory experience in a full service restaurant or similar
setting. Hospitality Management Degree or some college preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Moving about the outlet(s)
Handling objects, products
Bending, stooping, kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with customers, employees
and third parties
Reading and writing abilities are utilized often when completing paperwork, ordering, and giving and
receiving instructions.
Mathematical skills, including basic math, cash handling, and inventory management are utilized
frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by
local or state government agency.
May be required to work nights, weekends, and/or holidays
IHG is an EEOC: Minorities/Females/Veterans/Disabled
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information :
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here .
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
