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Restaurant General Manager - Trophy Club

NORTH TEXAS WINGS LLC - WINGSTOP • Trophy Club, TX • 6h ago

Restaurant General Manager

Trophy Club,TX

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A Restaurant General Manager is responsible for establishing and maintaining Guest services, oversees and is accountable for the operation of the restaurant. This position is critical to Wingstop Restaurants; ensuring maximum sales and profitability through maintaining operational standards, inventory, expense control, human resources management, proper safety and sanitation standards, ensuring restaurant equipment is in good working order and managing operating costs and shrinkage.

Essential Duties and Responsibilities:

Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service

Recruit and hire quality staff; maintains all employee management functions through employee separation

Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives

Control shrinkage, waste, expenses, and payroll

Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained

Review restaurant trends and recommend and initiate changes for maximizing goals and objectives

Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.

Continually evaluate and react to performance issues and actively recruit restaurant staff candidates

Train and develop shift leadership in all aspects of the business; direct and monitor training and development for all restaurant personnel

Any other responsibilities as assigned by District Manager

Team Focus

Brings problems to the attention of the supervisor; is willing to ask for help.

Identifies and introduces new ideas and solutions to create efficiency in the operation.

Represents the brand and department in a professional and polished manner at all times.

Essential Skills:

Guest service mentality; has a genuine desire to serve the customer

Strong verbal communication and listening skills

Maintains a calm, tactful demeanor when dealing with difficult situations

Manages multiple projects and timelines with a sense of urgency and follow through

Well organized and detail oriented

Experience must include business planning, with direct responsibility for operational and financial results.

Must have demonstrated expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability

Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals

Consultative and coaching approach; tolerant of others viewpoints.

Ability to use persuasion and negotiation and other communication principles to influence results

Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management

Ability to remain composed and rational in adverse or confrontational situations.

Must be able to deal with complex factors, adapt existing methods, make and influence decisions guided by established policies and procedures

Ongoing learner; exhibits insatiable curiosity and an interest in self improvement

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::: {#position-info-additional-info-fields-font} Company:North Texas Wings, LLC

Position:Restaurant General Manager

Status:Not Defined

Shift:

Req #:5399155

Date Posted:August 02, 2021

Location:2210 State Highway 114, Suite 210, Trophy Club, US, TX, 76262

Job Category:Management :::

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