Channel Operations Manager

Meta • Sunnyvale, CA • 9h ago

Summary:

Meta is seeking a Regional Channel Operations Manager to play a pivotal role in aligning our organization's strategic direction with operational efficiency. As a leader, you will supervise a team of regional account operations planners and coordinators, driving collaborative forecasting, replenishment planning, order management, and inventory pipeline management across the region.Key responsibilities include managing the order-to-cash flow, CPFR planning and development, RMA receiving, allocation management, on-boarding new partners and products, providing timely and accurate inventory reporting, serving as the primary escalation point for the team, and driving key operational initiatives. This critical role ensures we have inventory in the channel to sell, connecting operations, sales, and partners through effective communication and action.

Required Skills:

Channel Operations Manager Responsibilities:

Build, mentor, and grow the North America channels operations team

Collaborate with cross-functional partners to drive business growth and process efficiency

Develop and implement operational skills to add value for partners and improve performance

Measure and report on operational KPIs to drive improvement

Ensure internal and SOX compliance for order management processes

Optimize allocation processes through alignment with sales and supply planning teams

Act as first point of escalation for regional operational issues

Communicate priorities and status updates to business leaders

Set clear objectives and deploy team resources to achieve business goals

Foster an environment of continuous improvement and knowledge sharing within the team

Delivering results through projects, initiatives, and process improvements

Influencing and communicating effectively at all organizational levels

Minimum Qualifications:

Bachelor's degree

8+ years of experience in order management (order to cash) for hardware products, supporting Retail and Enterprise customers

3+ years of direct people management experience

Proven track record in:

Onboarding new partners, products, and markets

Managing or contributing to Collaborative Planning, Forecasting and Replenishment processes

Proficiency in using major ERP platforms such as Oracle, SAP, or similar systems

Experience working in a fast-paced environment with changing priorities and deadlines

Preferred Qualifications:

Prior experience adapting to changes and ensure business continuity

Experience building, managing, and mentoring high-performing teams

In depth analytical and technical skills to analyze and address complex business challenges

Work collaboratively with teams to automate and enhance processes, driving increased efficiency and productivity

Public Compensation:

$138,000/year to $196,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereo@types, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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