Vendor Operations Manager

DoorDash • Phoenix, AZ • 7h ago

About the Team

The Vendor Operations team within the Merchant Experience organization is responsible for managing the day-to-day operations and performance of our offshore vendor partners. These vendors are critical to our success, delivering high-quality solutions across key process flows, strategic initiatives, and support functions. We ensure that all vendor work meets our rigorous quality standards and service level agreements (SLAs), enabling smooth, scalable, and reliable operations.

About the Role

As a Vendor Manager, you will lead the operations of vendor-supported workflows that are essential to the merchant experience and broader business objectives. You'll work cross-functionally with teams in Engineering, Product, Sales, Strategy, and Operations to drive improvements in efficiency, quality, and scalability. A key focus of this role is identifying opportunities to reduce manual work, increase automation, and optimize vendor-supported processes.

You will oversee high-impact projects, monitor vendor performance metrics, and help shape the future of vendor-enabled operations. This role is ideal for someone who thrives in a dynamic, fast-paced environment and brings operational rigor, strategic thinking, and a strong focus on the end-user experience.

This role reports to the Senior Manager responsible for vendor operations, enablement, and strategic partnerships. It is based in Tempe, Arizona, with a hybrid work model (a mix of in-office and remote work).

You're excited about this opportunity because you will...

Lead a high-performing team focused on ensuring vendors deliver seamless, high-quality outcomes across a variety of workflows.

Use data to continuously assess and improve operational performance, quality, and efficiency.

Build strong partnerships with internal teams and serve as a trusted advisor on vendor-supported operations.

Drive key initiatives in a fast-changing environment, providing clarity, direction, and resilience.

Represent the voice of our stakeholders-including internal teams, merchants, and vendors-when shaping the roadmap for operational improvements.

Translate insights into action by developing compelling business cases and aligning cross-functional stakeholders.

We're excited about you because...

You have 3+ years of experience in technology, business operations, customer experience/support, and/or vendor management.

You bring 2+ years of experience leading complex, cross-functional teams or projects.

You have a strong track record of managing outsourced and offshore vendor relationships, with a focus on performance, quality, and scale.

You are skilled at identifying and implementing scalable solutions that improve efficiency and impact.

You bring strategic thinking and operational discipline to everything you do.

You have experience leading teams-both directly and through influence-toward shared goals and outcomes.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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