Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
The Coding Operations Manager is essential to the Provider HIM Coding division. This position oversees the daily operations of designated client accounts and team members, focusing on resource scheduling, productivity, quality assurance, employee management, and client relations.
You Will:
Customer Retention and Satisfaction
Maintain customer retention and satisfaction at 95% or higher by promptly addressing customer needs and proactively resolving potential issues.
Conduct account review meetings with clients.
Performance Reporting
Provide monthly performance data to clients (e.g., volume metrics, six-month trends, quality audit scores, and productivity levels).
Include action plans for performance improvement as needed.
Operational Management
Ensure that direct reports meet established accuracy and productivity standards.
Manage performance improvement initiatives by monitoring productivity and quality levels.
Oversee the employee requisition process, ensuring timely interviewing and selection to meet customer needs.
Implement the onboarding process for new coders, coordinating equipment and access, developing training plans, and creating support structures for successful coder engagement and outcomes.
Supervise quality assurance and performance improvement efforts, providing formal development plans when standards are not met.
Manage attendance and PTO schedules.
Employee Relations
Conduct regular check-ins and one-on-one discussions with employees.
Address employee concerns promptly and escalate issues as necessary.
Facilitate biannual growth conversations and ensure timely completion of required paperwork, including new hire documents and performance reviews.
Oversee new account startups in collaboration with Client Liaisons.
Supervision, Leadership & Communication
Recruit, interview, and hire qualified staff based on defined job responsibilities.
Direct the work of employees and manage their career progression.
Ensure staffing levels meet quality service requirements as per contract agreements.
Maintain employee turnover at or below corporate standards.
Provide comprehensive orientation and training to staff, continually assessing and enhancing their competencies, including compliance with HIPAA.
Conduct timely and meaningful performance appraisals, recognize achievements, and implement performance improvement plans when necessary.
Document unplanned absences and take appropriate coverage actions while monitoring absence patterns.
Foster effective employer-employee relations and conduct thorough investigations into employee complaints, involving HR as needed.
Delegate responsibilities to a trusted staff member in your absence and ensure they are informed about ongoing operations.
Communicate effectively with colleagues across departments to align goals and foster a positive work environment.
What You Will Bring to the Table:
Relevant Associate or Bachelor's degree, ideally from an AHIMA-certified HIM Program or Nursing Program.
At least 5 years of management or supervisory experience in a hospital setting.
Industry credentials (RHIT, RHIA, or CCS) with at least 5 years of coding experience .
Excellent interpersonal and organizational skills.
Excellent client and customer relations skills.
Experience with Microsoft Office Suite (Word, Excel, Outlook) preferred.
Must be ambitious, accountable, flexible, mature, and always conduct themselves professionally.
Must communicate effectively at all levels inside and outside of the organization and express ideas and information clearly and concisely, both verbally and in writing.
Participate in team-building activities, operational improvement initiatives, and professional growth opportunities to strengthen and advance our mission and values.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$94,000-$99,500 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com . We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .
