Customer Service Specialist

TEKsystems • Shoreview, MN • 18h ago

Description

Financial Institution in Shoreview, MN is seeking 13 customer service agents to contact customers. The right candidate will be making outbound calls to customers and updating account information or requesting information from the customer. 12+ months assignment. Requirements - phone work experience and solid communication skills. Skill overcoming objections. Attendance and responsible. Likes tenure, call center customer service experience. Corporate Job Description: Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities. Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing. Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). May communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters. Ensures identified risks and/or problems are clearly documented. Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review. Other duties may include: project work related to remediation, performance of ongoing reviews as needed. May generate reports and summarize results. Typically performs team leadership and provides work direction.

Skills

Customer service, Banking, Financial services, Complaint resolution, Customer support, Escalation calls, Account resolution, Mortgage, Data entry, Outlook, Quality check, Quality control, Quality assurance, Finance, Analysis

Top Skills Details

Customer service

Additional Skills & Qualifications

Strong interpersonal skills - this job requires a lot of internal follow ups and collaborations. Team members need to ask each other questions and bounce ideas off of each other. Strong multi-tasking ability Strong written and verbal communication Ability to handle multiple cases at once

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Shoreview,MN.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Manager, Account Management

Elevance Health • Mendota Heights, MN • 4h ago

Management & Administrative

Manager-Account Management Location: Location: Hybrid 2: This role requires associates to be in-office 3-4 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and...

4h ago

Go to Apply

Customer Service Specialist

TEKsystems • Shoreview, MN • 18h ago

Management & Administrative

TEKsystems is actively hiring for hybrid customer service specialists for a financial services client in Shoreview, MN! Start Date: August 4 Description Financial Institution in Shoreview, MN is seeking 13 customer servi...

18h ago

Go to Apply

Rooms Operations Manager

Marriott • Minneapolis, MN • 18h ago

Management & Administrative

Additional Information Job Number 25102776 Job Category Rooms & Guest Services Operations Location W Minneapolis - The Foshay, 821 Marquette Ave, Minneapolis, Minnesota, United States, 55402VIEW ON MAP ( https://www....

18h ago

Go to Apply

Operations Manager

CVS Health • Maplewood, MN • 18h ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

18h ago

Go to Apply

Manager, Coding Operations

Datavant • Saint Paul, MN • 18h ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

18h ago

Go to Apply

Customer Service Specialist

TEKsystems • Minneapolis, MN • 18h ago

Management & Administrative

Description Financial Institution in Shoreview, MN is seeking 13 customer service agents to contact customers. The right candidate will be making outbound calls to customers and updating account information or requesting...

18h ago

Go to Apply

Account Manager - Sustainable Technologies

Cardinal Health • Saint Paul, MN • 19h ago

Management & Administrative

Within the Global Medical Products and Distribution ("GMPD") segment, Sustainable Technologies reprocesses a wide array of products, including compression sleeves, electrocardiogram lead wires and cables, air transfer ma...

19h ago

Go to Apply

Senior Account Manager -G&A/SGO - FACTS - NBS

Nelnet • Saint Paul, MN • 19h ago

Management & Administrative

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher ed...

19h ago

Go to Apply

Entry-level Enterprise Platform Systems Consultant

Cognizant • Saint Paul, MN • 19h ago

Management & Administrative

Entry-level Enterprise Platform Systems Consultant Position Overview In a newly defined digital marketplace, businesses must stay relevant and current. Cognizant's Enterprise Platform Services (EPS) helps companies navig...

19h ago

Go to Apply

Warehouse Services Coordinator

BlackBox • Inver Grove Heights, MN • 19h ago

Management & Administrative

The Warehouse Services Coordinator will process inventory movement through the warehouse utilizing an ERP system. Includes, accurate receiving of all materials into our inventory database, picking product for sales order...

19h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.