Customer Service Representative

Robert Half • Streetsboro, OH • 1d ago

Description We are seeking a dedicated and detail-oriented Customer Service Representative for a contract opportunity located in Streetsboro, Ohio. This role offers the chance to join a dynamic team, delivering exceptional customer experiences through proactive communication, efficient problem resolution, and precise management of customer orders and records. The ideal candidate will have strong organizational and multitasking skills, with experience in customer support processes and a demonstrated ability to foster customer satisfaction. Key Responsibilities Customer Engagement: Provide high-quality customer service by addressing inquiries and resolving issues with professionalism and accuracy. Order Management: Accurately process customer orders via Shopify and ensure all information is entered correctly to avoid delays or errors. Issue Resolution: Investigate and resolve concerns such as unshipped or delayed orders, ensuring swift corrective action and customer satisfaction. Returns and Adjustments: Manage returns, issue credits, and process reshipments, completing necessary documentation and maintaining follow-up on related cases. Record Keeping: Maintain thorough and accurate records of customer interactions, inquiries, complaints, and resolutions to support internal reporting and future follow-ups. Problem-Solving: Leverage critical thinking and creativity to deliver practical, customer-focused solutions aligned with company objectives. Communication: Handle inbound and outbound customer calls effectively, providing updates and communicating resolutions in a clear and detail oriented manner. Administrative Support: Utilize Microsoft Excel and Word to organize data, prepare reports, and maintain documentation. Scheduling: Schedule appointments and coordinate follow-up actions as required to support seamless operations. Team Support: Carry out additional tasks as assigned to contribute to the team's success and overall operational goals. Qualifications Experience in customer service or a related field. Familiarity with Shopify or similar order-processing platforms is preferred. Strong communication skills, both verbal and written. Proficiency in Microsoft Office applications, including Excel and Word. Exceptional problem-solving abilities and attention to detail. Ability to manage and prioritize multiple tasks in a fast-paced environment. Why Join Us? This role presents an excellent opportunity to work in a collaborative environment where your skills and contributions will directly enhance customer satisfaction and operational success. If you are passionate about providing outstanding customer support and thrive in a solutions-driven role, we encourage you to apply. Requirements - Minimum of 1 year of experience in customer service, preferably in a call center environment.

Proficiency in handling inbound and outbound calls and email correspondence.

Strong skills in data entry and order processing systems such as Shopify.

Familiarity with Microsoft Excel and Word for documentation and reporting.

Ability to think critically and solve problems creatively while maintaining company profitability.

Excellent verbal and written communication skills.

Detail-oriented with strong organizational abilities.

Capability to work effectively in a fast-paced, customer-focused environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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