Key Account Specialist

Sherwin-Williams Company • Sewickley, PA • 8h ago

Reference #: 2530516 This position is primarily responsible to actively acceleratethe sales and growth as well as day to day needs of select and strategic Sherwin-Williams customers through direct phone and email communication. Specifically, the first line of communication for all Packaging customers. The Key Account Specialist will engage with commercial leaders, marketing teams, internal and external distribution branches and sales reps, and ultimately end-use customers to increase value of the Sherwin-Williams Packaging Division. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

CORE RESPONSIBILITIES AND TASKS

Available-to-promise support and back-up as necessary.

3PL training/process management support.

Strategic powder inventory management and lead export supply chain activities.

Leads and coordinates customer material disposal process.

Lead month-end close activities.

Team with sales and commercial to follow-up on new product leads and recommendations.

Make daily customer calls to manage on-hand inventory and solicit new sales/orders.

Attend customer trials to gain understand of product requirements while supporting sales to gain new business and pursue future leads.

Determine where customer is in the overall selling process and what steps are necessary to move the sales process along.

Schedule customer visits to maintain and enhance customer rapport and offer support to address any deficiencies (invoice, inventory - FIFO, logistics struggles, update customer profiles).

Identify & recognize supply constraints and actively work in conjunction with commercial to make recommendations to maintain supply.

Route qualified opportunities to the appropriate sales or technical professional for development and closure.

Communicate effectively with appropriate field sales representatives.

Access product/technical information to support customers' application requirements.

Complete required CRM updates in Salesforce on a timely basis.

Utilize all sales tools to support/maintain selling efforts and address all supply struggles.

Responsible for bulk tank inventory management by using telemetry tools and direct/indirect solicited customer feedback.

Follow up appropriately with customers' telephone inquiries and orders.

Utilize all sales tools to support selling efforts.

Participate in business team meetings as necessary.

Communicate roadblocks to sales management team.

Gather competitive intelligence to share with commercial.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

High School Diploma

Preferred:

Bachelor's degree

KNOWLEDGE & EXPERIENCE:

Required:

Strong analytical skills to make business recommendations is required.

Well-organized, detail-oriented and able to handle fast-paced work environment.

Excellent internal and external customer service orientation.

Ability to ensure a high level of service, accuracy and overall quality is maintained.

Strong team building skills.

Excellent Excel knowledge with strong understanding of data base concepts.

Strong communication, time management and well as presentation skills.

Comfortable working both independently as well as collaboratively within teams.

TECHNICAL/SKILL REQUIREMENTS:

Required:

Advanced Microsoft Office/365 skills (Excel, PowerPoint, Word, etc.)

Data understanding and analysis TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION) 0%

WORK SCHEDULE: Monday through Friday, 40 hours per week Hybrid: This position is eligible to work in the office three days a week and has the option to work remotely two days a week. This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.

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