Patient Account Audit Specialist HYBRID

KOLOB HOME MEDICAL • Roy, UT • 1w ago

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview and Responsibilities

Summary

We are seeking a dedicated Patient Account Specialist to join the Rotech team. In this position you will be responsible for auditing incoming patient records entered into e-Intake for accuracy and completeness for revenue recognition and collection. Manages patient accounts for documentation needs throughout life of account. Serves the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement.

Pay starting at $15 with potential to earn more depending on related experience

HYBRID SCHEDULE (3 days WFH, 2 days in-office) with completion of IN OFFICE TRAINING and are meeting expectations with management approval.

Essential Duties and Responsibilities

Audits file and proof of delivery documents to confirm products and services were provided as ordered and all data entered in e-Intake is accurate. Resolves errors by communicating and resolving with patients, referral sources and employees

Builds relationships with locations, patients and referral sources

Communicates any form errors to the store or makes necessary corrections in IMBS and e-Intake, based on the information written on the form

Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines

Following successful QA, confirms charges in e-Intake for billing to 3rd party entities and/or patient

Participates in special project activities and support teams as requested

Proactively obtains re-certifications, re-authorizations, renewal orders as required

Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing

Provides product/service information by answering questions offering assistance

Provides timely resolution for accounts that are not in a payable status; e.g. held item, no charge, hold, audit review, etc.

Receives medical record documentation and provides thorough review and Quality Assurance for physician's order, testing, progress notes, medical necessity and other documentation requirements for payors and regulatory bodies

Reviews future services and tasks needed for account by reviewing the NATs (Needs Attention Tasks) in e-Intake

Verifies the accuracy of the information in IMBS and e-Intake compared to information on the required forms

Works extensively with e-Intake proprietary system; maintains accuracy and quality control throughout patient contact and data input

Performs other duties as... For full info follow application link.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrim ination in employment in each locality where Rotech has employees.

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