Customer Service Representative

Casey Auto Group • Newport News, VA • 16h ago

Casey Auto Group seeks a Customer Service Representative to join our Customer Care Center. We are seeking an energetic and driven individual responsible for generating appointments with customers who have expressed interest in either new or pre-owned vehicles. Our trained Scheduling Assistant delivers a premium Customer Experience by responding promptly, professionally, and courteously to customer inquiries. . Pay: $4,000.00 - $6,000.00 per month High volume of outbound and inbound calls Great, fast-paced atmosphere Great benefits package Benefits Offered (not a complete list): Medical coverage Dental, Vision, and Life Insurance HSA, FSA, and LPFSA Prescription Drug Coverage Company-paid virtual healthcare services Telehealth visits Medical Bill Review Tobacco Cessation programs And more! Short- and Long-Term Disability Legal Resources and Identity Theft Protection Coverage Company-paid Employee Assistance Program (counseling services) Weekly pay Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more) After 1 Year of Service: 401 (k) Retirement Savings Plan Company Match- up to 2%, 4% company match (offer pretax and Roth) Company-paid Life Insurance Policy Two times annual salary Paid vacation time Requirements and Skills Must be able to work 40 hours a week, including evenings and weekends. The ideal candidate needs the following: Excellent verbal and written communication skills Strong computer skills, able to @type accurately and efficiently; multi-tasking Goal-oriented and able to focus on completing tasks Able to effectively work with management teams at all levels Outstanding Attendance and Punctuality Ability to work independently and as part of a team in a fast-paced environment Strong organizational and time management skills Strong work ethic and motivated by results and self-improvement Previous customer service or call center experience preferred A performance mindset. Responsibilities Answer customer calls and establish follow-ups with sales appointments. Respond quickly to internet, phone, and live chat inquiries using the provided email templates & scripts. Provide customers with initial product information and direct them to the appropriate dealership resources. Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management. Utilize CRM and other tracking systems daily. Promptly and accurately, enter all customer inquiry data into the CRM Be willing to make high-volume outbound calls, as well as texting & emailing customers. Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits. Follow up with customers to ensure satisfaction and produce referrals. * Demonstrate understanding and application of effective appointment-setting strategies and techniques We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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